Patience Is Virtue When Helping Casino Guests and Turning Them Into Customer Advocates, Says Robinson & Associates, Inc.
Patience is truly a virtue for casino employees who understand they need plenty of it to give outstanding customer service and turn guests into advocates for the property.
Annapolis, MD (PRWEB) August 22, 2007 -- Patience is truly a virtue for casino employees who understand they need plenty of it to give outstanding customer service and turn guests into advocates for the property, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about guest advocates.
Tip:
"One of the most important elements of providing great casino guest service is patience," Baird says. "Many guests are older and have special needs. Patience is particularly important with them. What can casino employees do to remember how important it is to be patient with them, that it's all about them? Guests may ask employees for directions to the restroom or buffet 300 time a day. Employees should just be patient, smile and help them. That can help turn guests into advocates for the casino."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird(at)casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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