Chicago, IL (PRWEB) August 23, 2007
ClixConnect, a provider of 24/7 live chat sales support, is the first service of its kind to make live chat affordable for small and mid-sized businesses by introducing its hybrid support model. ClixConnect's hybrid support model allows its subscribers to monitor in-coming chats, and never pay for the minutes they spend chatting with their customers. When the subscriber is away or unavailable, the ClixConnect operators step-in to answer questions 24 hours a day.
Live Assistance is a powerful marketing tool for businesses online, but for small business, it's often prohibitively expensive because traditional providers require users to handle all or none of their customer support responsibilities themselves. ClixConnect shares the responsibility of support with its subscribers. By combining its proprietary operator console with a team of highly-trained operators, ClixConnect makes Live Chat affordable and accessible for small and mid-sized businesses.
"Live chat is more than instant messaging," says Mitchell Cohen, ClixConnect President. "We built ClixConnect so that any business, regardless of its size, can talk to each of its customers 24 hours a day to grow its business."
Live Chat enables businesses to engage their customers in an instant, online conversation. This method of contact is much more proactive and compelling than requiring customers to send an email (which takes time), or make a phone call (which most customers avoid). Most online shoppers want instant gratification while remaining anonymous. Live Chat is the only way to give them both.
ClixConnect launched back in March 2007 and has experienced exponential growth since then. Last month, the company performed over 20,000 minutes of support on behalf of its subscribers.
For additional information, please contact Blake Killian at bkillian @ clixconnect.com.