Aspect Software is leading the way in providing contact centers with solutions that enable them to easily leverage the value that VoIP can provide, including greater choice and control. Tom’s involvement in these panel discussions clearly reflects our expertise and leadership in this area.
Chelmsford, MA (PRWEB) August 22, 2007
Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today that Tom Chamberlain, director of business process marketing will be speaking at TMC’s Internet Telephony® Conference & Expo West 2007. The conference will take place on September 10-12, 2007 at the Los Angeles Convention Center.
Chamberlain will participate in two presentations focusing on the growing trend for Internet Protocol (IP) in the contact center. On 10 September 2007 at 11:00 AM, Chamberlain will take part in a panel discussion, “Develop an Effective IP Strategy,” highlighting the key features of IP technology, how it should be approached by contact centers of all sizes, the vast range of measurable benefits IP can generate in the contact center and how to develop a successful implementation strategy. At the second session on 12 September 2007 at 8:15 AM entitled “IP Contact Center Shootout,” Chamberlain will participate on a panel with other contact center industry experts discussing the IP contact center solutions currently available in the market.
“TMC’s Internet Telephony Conference & Expo is an ideal environment for a discussion about the contact center industry and leveraging IP technology,” said Mike Sheridan, senior vice president of strategy at Aspect Software. “Aspect Software is leading the way in providing contact centers with solutions that enable them to easily leverage the value that VoIP can provide, including greater choice and control. Tom’s involvement in these panel discussions clearly reflects our expertise and leadership in this area.”
During his 19 years with the company, Chamberlain led the rollout of the first Aspect® Unison® Predictive Dialer production systems and established a sales presence for Aspect® Professional Services. More recently, Chamberlain’s expertise in session initiation protocol (SIP)-based Voice-over Internet Protocol (VoIP) solutions has been instrumental in developing the product strategy around Aspect® Unified IP™ and Asterisk Business Edition™ open source IP PBX. As the director of business process marketing for customer service, Chamberlain is responsible for identifying growth areas for the organization in the customer service industry and helping to create corporate and product strategies that support the company’s growth plans.
“We are very pleased that Tom Chamberlain will be participating in this year’s show,” said TMC president and conference chairman, Rich Tehrani. “Aspect Software is widely recognized and respected as a contact center industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear his perspective on IP contact center solutions.”
About Aspect Software
Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on providing session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Aspect® Unified IP™ product delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com.
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Note: Aspect, Unison, Unified IP and Aspect Software are registered trademarks of Aspect Software, Inc., in the United States and other countries. All other trademarks or trade names are the property of their respective owners.