Leading Analyst Projects the Majority of Health Payers Will Launch an Electronic Business Platform

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Latest report compares EBPP vendors that serve the healthcare market.

A recent analyst report for the Healthcare Payer market predicts that the majority of healthcare organizations will launch Electronic Billing Payment and Presentment (EBPP) software initiatives within the next few years. The force driving this change is the need to grow customer loyalty and profits through the implementation of a self-service paperless electronic billing and settlement environment.

"In the healthcare arena, the billing and settlement processes are great opportunities to improve the Payer's customer service, especially considering the shifting customer expectations with the wider adoption of Internet usage. An interactive electronic paperless billing process adds value and increases profits by eliminating the current costly administrative billing and settlement processes," says Mike Seashols, CEO of AVOLENT. "AVOLENT is fortunate to have successful eBilling and eSettlement deployments for healthcare leaders like Highmark in Pennsylvania, BCBS in Florida, HealthPartners in Minnesota, and PacifiCare in California. AVOLENT also partners with several leading service providers including First Consulting Group, Accenture, and BearingPoint to offer complete and seamlessly integrated solutions."

AVOLENT unleashes an innovative set of self-service capabilities that provide new levels of efficiency, collaboration, and cost savings for both the healthcare payers and employer groups. AVOLENT's industry leading best-of-breed application suite presents an electronic version of a consolidated invoice online that is automatically compared in real time with the membership roster. This is coupled with a self-service electronic platform that enables an interactive settlement environment. AVOLENT streamlines these processes through the use of the single consolidated electronic "active line item" invoice thereby reducing the cost of the delivering, processing, disputing, approving, and paying functions while offering real time access to roster maintenance and financial analysis. This provides a key benefit: the ability of employer groups with multiple products to receive a single consolidated bill, with charges grouped by subscriber.

AVOLENT is a leading provider of best-of-breed application software for self-service eBilling and eSettlement. The AVOLENT solution suite transforms an organization's paper invoices and manually intensive billing and settlement process into a web-based self-service electronic process that drives higher customer loyalty, enhances customer satisfaction, and improves operational efficiencies, while also preserving our natural resources. Organizations like DELL, Hewlett-Packard, Xerox, Highmark, PacifiCare, Office Depot, Penske Leasing, and many others use AVOLENT as their electronic billing and settlement engine to process over one billion dollars of invoices per week and preserve over a million trees every year with paperless invoicing and settlement. AVOLENT is headquartered in San Francisco, CA. For additional information about AVOLENT, visit http://www.avolent.com.


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