Increased METTLER TOLEDO Lab Presence Supports Unique Culture/Industry Demand in Puerto Rico

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Puerto Rico has one of the most dynamic economies in the Caribbean region, with industry as the primary sector of economic activity and income. Key island industries, including the pharmaceuticals, medical devices, healthcare products, and personal care product manufacturing continue to be major components of the Puerto Rican economy .

Puerto Rico has one of the most dynamic economies in the Caribbean region, with industry as the primary sector of economic activity and income. Key island industries, including the pharmaceuticals, medical devices, healthcare products, and personal care product manufacturing continue to be major components of the Puerto Rican economy .

To meet the demand for on-site local representation, the METTLER TOLEDO Laboratory products division increased local presence with the addition of Puerto Rico-based sales and service representative team. "We can better assist both our distributors and customers by creating a full-time, highly-trained sales and service presence on the island," notes Tom Butta, Business Unit Manager.

The effort to increase local presence began in 2005 and now, in 2007, the on-island team consists of a full-time Laboratory Sales Specialist for weighing, pH, titration, density, refractometry, and thermal analysis instrumentation, and two Field Service Technicians.

"We're able to take a more active role in ensuring that we support, protect and grow our brand in the eyes of our customers on a daily basis, as well as provide key regulatory and compliance services unique to their respective products and expertise," says Butta.

For customers, knowing that a product can be supported and serviced locally (as opposed to shipping off-island) by qualified and fully-trained METTLER TOLEDO factory sales and service representatives plays a significant role in the purchase and service provider decisions. "Puerto Rico has a unique business culture," says Service Team Manager Dave Cirullo, "The interaction between departments of different companies happens all of the time. Word spreads rapidly when you perform a good or poor job."

Although Puerto Rico is experiencing some of the slow-down felt in pharmaceuticals manufacturing, e.g.: plant losses and consolidation, the long-term outlook is positive. "The potential is there as long as the economic conditions of the Pharmaceutical industry support the objective, and Puerto Rico can enhance its competitive position with new focus on Biotech and similar sub-categories in the Pharma/Healthcare industries," says Butta.

The Industrial and Retail business areas also carry a METTLER TOLEDO presence on the island; these product lines are available through Mitel, Inc.

METTLER TOLEDO is a leading global supplier of precision instruments and is the world's largest manufacturer and marketer of weighing instruments for use in laboratory, industrial and food retailing applications. The Company also is a leading supplier of several related analytical and measurement technologies. METTLER TOLEDO Direct Laboratory Service supports a worldwide customer base in more than 100 countries. Additional information about METTLER TOLEDO can be found on the company website http://www.mt.com.

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CHELLSEA MASTROINE
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