This Week on TelecomWeb's "The Next-Generation Contact Center Report" -- News Briefs and Feature Articles

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TelecomWeb's "The Next-Generation Contact Center Report" features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

TelecomWeb's "The Next-Generation Contact Center Report" (http://www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

It's not too late. Sign up today to listen to a free Webcast, "Intelligent Migration to the IP-Based Contact Center," featuring a give-and-take discussion between Ken Dolsky, director/Professional Services at InfoTech, and Zack Taylor, Sales Vice President/Global Strategic Solutions at Avaya. For registration information, go to http://www.telecomweb.com/webinar/avaya.

This week's briefs include:

  • Convergys, Avaya Team For Diagnostics
  • TomTom Beats The Genesys Drum    
  • Defense Dept. Health Services Cited For Award
  • LevelOne Foundation Adds Self-Service Option
  • New US Airways Voice System Takes Off

Have you read this? CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center
Global call centers evoke the image of a large multi-national company operating numerous large sites with heavy investments in local infrastructure, and with a complex pre-routing facility operated by a global service provider distributing the calls between the sites. How could VisitBritain, with many relatively small sites, accomplish this cost effectively and manage all of its sites to help ensure a uniform, high quality of customer service?

To read the free articles, news briefs and white papers, please visit "The Next Generation Contact Center Report" at http://www.telecomweb.com/ccr.

About "The Next-Generation Contact Center Report"
The Next-Generation Contact Center Report Site is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP Contact Center environment. Visit "The Next-Generation Contact Center Report" at http://www.telecomweb.com/ccr.

About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

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Sharon Valencik
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