Current Satisfaction With Managed Services Will Push More Global Uptake

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According to the just released "InfoTrack for Enterprise Services - Managed Services Track, August 2007" report, most global subscribers to managed services are "very satisfied" with their service provider -- which will ease the way to contract expansion and positioning for sales of other services, e.g., Professional and Maintenance.

According to the just released "InfoTrack for Enterprise Services - Managed Services Track, August 2007" report, most global subscribers to managed services are "very satisfied" with their service provider -- which will ease the way to contract expansion and positioning for sales of other services, e.g., Professional and Maintenance.

In addition, virtually all businesses report cost-savings from managed PBX services and even higher savings from managed voice applications.

The report presents the latest demand/planned consideration of individual services within access, networking, security, managed PBX & applications and hosted IP PBX & applications. The global survey was administered to managed-services decision makers and decision influencers in four global regions, with the U.S. market represented by Enterprise Business (1,000+ employees), Medium-Large Business (501-1,000 employees), Medium-Small Business (101-500 employees) and Small Business (1-100 employees). Input also was gathered from EMEA (Europe, Middle East, Africa), APAC (Asia Pacific) and CALA (Central America, Latin America).

According to the report, most managed-services term contracts last for three years, but there are many month-to-month contracts -- potentially an avenue to capture and grow a prospect into a long-term commitment. Strong adoption motivators include not only cost reduction, but access to technical expertise and vendor integration skills.

"Decision makers are aware of managed PBX service, but more work can be done to expand this awareness," says Warren H. Williams, vice president/senior program director for InfoTrack for Enterprise Services and author of the report. "Most buyers are considering managed PBX service for both existing TDM and their IP PBX purchase -- an indication of increased focus on useful life and total cost of ownership as decision makers migrate to unified-communications environments."

Other findings in the "InfoTrack for Enterprise Services - Managed Services Track, August 2007" include:

  •     Prospective managed PBX service buyers have a bias to consider offers from large carriers and systems integrators. However, in the APAC and CALA regions, this bias is toward Internet Service Providers and wireless service providers, potentially opening partnering opportunities for voice-system manufacturers.
  •     All "owners" of managed PBX service report cost-reduction rates in the 15-percent range for managed PBX, with 25-percent or more cost reductions realized from managed voice applications.
  •     Europe is on the threshold of a major growth spurt in the adoption of managed services, with 67 percent of European business decision makers familiar with PBX service -- not much different than their knowledge of hosted PBX.

For more information on this report, please visit http://www.telecomweb.com/iesmanaged807 or contact Craig Born at cborn @ telecomweb.com or at 973/602-0123.

About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

Contact:
Sharon Valencik, research and marketing director, telecom @ telecomweb.com, 800/610-3109

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