Sedona, AZ (PRWEB) September 5, 2007
Hale Dwoskin, founder of The Sedona Method and a featured teacher in the #1 blockbuster bestselling book and movie, "The Secret," has just announced how to handle your anger when you receive bad customer service.
The slogan "the customer is always right" does, unfortunately, not apply nearly as often as it should, at least from many customers' perspectives. A survey by National Public Radio found that one out of two customers had problems while they shopped, ranging from long lines to uninformed sales staff.
Indeed, nearly all of us have experienced hassles while out shopping, on the phone with a service provider or when dealing with any number of other customer service representatives. They're supposed to be "serving" the customer … yet often end up being rude, unhelpful or careless, or supplying the customer with the wrong information altogether.
Just trying to reach a live person to talk to on the phone can now be quite maddening, as can trying to communicate the purpose of the call to a robotic voice at the other end of the line.
Not surprisingly, a dose of bad customer service is enough to infuriate even the most easygoing among us, and may easily blow the fuse for someone who's a bit more "type A."
Of course, getting angry at a customer service rep does not help the situation, nor does it do anything good for one's physical and emotional health, which is why it's important to learn how to manage the anger even in the face of bad customer service. There's no reason to let a rude or misinformed customer service rep take the joy out of a good day, after all.
Dealing With Anger Over Bad Customer Service
When feeling one's blood beginning to boil, and even well before this point, here are the steps to take to stay calm when customer service goes wrong.
1. Don't take it personally. "Many companies have not gotten their customer service act together even though it is such a critical part of any business," says Hale Dwoskin, CEO and director of training of Sedona Training Associates. "Remember that bad customer service is not personal, then allow yourself to take whatever action is appropriate to right the situation for yourself."
2. Let go of anger and frustration. Often times we let feelings control our thoughts, our behaviors and our very lives, but it doesn't have to be this way. Feelings are just feelings and one can learn how to let go of anger on the spot using The Sedona Method.
The scientifically proven Sedona Method consists of a series of simple questions that one can ask anytime they feel anger coming on. It teaches a person how to tap into their natural ability to release negative emotions, like anger, anxiety, rage and more, to feel calm and at peace even during tense situations.
"Remember, the feeling of anger will not resolve the situation. In fact, it often makes it worse," Dwoskin says.
3. Talk to someone who CAN help. Part of what makes bad customer service so frustrating is that it often prevents us from achieving a desired end result. Keep in mind that a customer service rep may be limited in their ability to help because of company policies or managers. When focusing on releasing pent up anger, ask to speak with someone who can directly help solve the problem.
Right now everyone can get the free Insiders Guide to The Sedona Method email course sampler by inputting their name and email in the sidebar on the right at http://www.sedona.com/lp-customerservice.aspx.
For more insights on the issue of solitude and related topics, Hale Dwoskin, New York Times Best-Selling author of The Sedona Method, featured expert in the film and New York Times bestseller "The Secret," and CEO and Director of Training of Sedona Training Associates, is available for interviews. Sedona Training Associates is an organization that teaches courses based on the emotional releasing techniques originated by Hale Dwoskin's mentor, Lester Levenson. Dwoskin is an international speaker and featured faculty member at Esalen and the Omega Institute. For over a quarter century, he has regularly been teaching The Sedona Method techniques to individuals and corporations throughout the United States, Canada and the United Kingdom. Visit http://www.sedona.com.