Austin, TX (PRWEB) September 7, 2007
RezOvation, the leader in property management and lodging website booking engine software, has launched an online chat support tool enabling RezOvation's thousands of customers to communicate easily with the RezOvation support team. RezOvation customers, from B&Bs and inns to hotels and motels, can now communicate directly with a live support rep in Austin, Texas, by just opening a web browser.
"Online chat support has three big advantages for small properties. First, guests always come first; the chat session can wait until innkeepers have assisted them," explained Chief Operating Officer John Banczak. "Second, properties get an emailed record of the conversation to review any time. Since most support calls request advice on how to use the system better, being able to reference the tips in the future is extremely valuable. Last but not least, there's no need to tie up your phone line."
Over the past two years RezOvation has launched a number of new products and programs geared towards giving its customer base better service and support. In 2005 RezOvation began using Salesforce.com for CRM and bug reporting needs. Around the same time, RezOvation enabled automatic retrieval of unlock codes via the RezOvation website and made the activation of RezOvation products simpler and easier. RezOvation has experienced record sales growth fueled by the launch of the RezOvation GT product, and by becoming a Microsoft Certified Partner. RezOvation has grown its staff to include five full-time support reps, four Microsoft® Certified Professional (MCP) developers on staff, two full-time product managers, and two sales reps. This is one of the largest property management system teams in the business and has enabled RezOvation to deliver the best quality products and support to diverse lodging properties including bed and breakfast inns, hotels, motels, lodges, and other small travel operations that need to manage rates and inventory.
In addition to becoming a Microsoft Certified Partner, RezOvation is one of the few PMS companies to use both HackerSafe and VeriSign security services, enabling its customers to have the highest level of security. RezOvation GT is the new property management software with an easy-to-use Guest Tracker-style interface. Integration with Microsoft Office for unlimited custom email and print templates, list management, and reporting is a key feature of RezOvation. Additionally, RezOvation employs powerful marketing tools which allow users to create virtually limitless custom filters and build customized searches from customer or reservation lists, and then export the list to Excel. Flexible accounting supports both cash and accrual methods and synchronizes with QuickBooks. Best of all, RezOvation makes users' websites bookable with a safe and secure Booking Engine, designed to increase reservations through innkeepers' own websites as well as fully automated two-way integration with the BedandBreakfast.com Online Reservations program and Expedia.com, hotels.com, Sidestep, and Kayak.
RezOvation is a member of the ELG Hospitality team, including BedandBreakfast.com and Inns.com. During the past year, RezOvation has upgraded every aspect of its software - both of the PMS products, the new Booking Engine 4.0, the new GDS Connect 4.0, and the new Credit Card Connect 4.0. RezOvation launched its GT product last summer much to the delight of Munsenware Guest Tracker users, and recently announced the release of RezOvation Desktop 7.0.