This Week on TelecomWeb's 'The Next Generation Contact Center Report': News Briefs and Feature Articles

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"The Next Generation Contact Center Report" features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

TelecomWeb's "The Next Generation Contact Center Report" (http://www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP Contact Center environment.

New This Week! Case Study: The VoIP Contact Center -- Real Problems, Real Results

A Midwest health insurance company implemented a VoIP contact center for approximately 400 agents in 30 different areas throughout the company. The focus of the project was to improve customer-service applications in five areas. The solution was to migrate the contact center to a VoIP system, and to replace the old IVR with a new one that supported speech recognition and screen pops. More

This week's briefs include:

•OnviSource Garners More Outsourcing Kudos
•Analysts Rate Verint/Witness Stronger Than Rivals
•SER Taps Gryphon For Compliance Solution
•TNZ Software Snafu Leaves Aussies Fuming
•Survey Sez: Avaya Continues To Lead IPT Revenues

It's not too late! Sign up today to listen to a FREE Webcast, "Intelligent Migration to the IP-Based Contact Center," featuring a give-and-take discussion between Ken Dolsky, director/Professional Services at InfoTech, and Zack Taylor, Sales Vice President/Global Strategic Solutions at Avaya. For registration information, go to http://www.telecomweb.com/webinar/avaya.

To read the free articles, news briefs and white papers, please visit "The Next Generation Contact Center Report" at http://www.telecomweb.com/ccr.

About "The Next-Generation Contact Center Report"
The Next Generation Contact Center Report Site is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP Contact Center environment. Visit The Next Generation Contact Center Report at http://www.telecomweb.com/ccr.

About TelecomWeb
TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. Please visit http://www.TelecomWeb.com.

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