Hastings Mutual Insurance Company Selects Skywire Software’s Documaker Customer Communications Management (CCM) Suite

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Michigan-based insurer will transform and enhance communications between agents and customers using powerful enterprise publishing suite.

It was very important to implement a solution that would allow agents to access customer forms and account information quickly, easily, and efficiently

Skywire Software, a leading global provider of software and services for the insurance industry, today announced Hastings Mutual Insurance Company has selected Skywire Software’s powerful Documaker enterprise publishing suite. The Michigan-based insurer will use the Documaker suite to automate the creation, management, and delivery of state reports, manuals, forms, policies, and related customer communications.

Hastings Mutual Insurance Company sought a single, enterprise-wide publishing platform that could house all forms in a central, secure library and be accessed by its agent force in a thin client environment. Skywire Software’s Documaker will allow agents to electronically create, preview, edit, and approve documents from their desktops, significantly reducing manual processing time. Skywire Software’s customer focus and deep insurance domain expertise also were key drivers behind the company’s selection of Documaker.

“It was very important to implement a solution that would allow agents to access customer forms and account information quickly, easily, and efficiently,” said Joseph R. Sacco, supervisor, application development, Hastings Mutual Insurance Company. “With Documaker’s user-friendly, centralized archive, agents can respond rapidly to customer requests, enhancing our time-to-market and simultaneously improving agent and customer satisfaction.”

Hastings Mutual Insurance Company is committed to differentiating itself from the competition through service to its policyholders. Superior customer service and ease of doing business significantly improve customer loyalty and policy retention.

“We look forward to assisting Hastings Mutual Insurance Company to continue to transform and enhance communications between its agents and insureds, while ensuring greater corporate consistency and accuracy,” said Wendy Gibson, chief marketing officer, Skywire Software. “Documaker suite’s electronic workflows not only streamline production processes, but also provide the company with greater flexibility in publishing policies and customer-related communications, resulting in quicker speed-to-market.”

In keeping with Skywire Software’s ongoing commitment to enabling high-volume, on-demand and personalized customer communication, the company recently announced the general availability of Documaker 11.2. The latest power packed version of Documaker includes more than 140 customer and market-driven enhancements and an enhanced guided user interface for increased user empowerment. Documaker is Service-Oriented Architecture (SOA) ready and can be integrated with third party systems via Web services

Skywire Software is a leading provider of software and services to the insurance industry serving more than 1,000 insurance companies. The company provides best-in-breed software components that wrap around core administration systems to make them better and assist insurers in managing the lifecycle of a policy. In addition to Skywire Software’s business and enterprise CCM applications, customers also leverage the deep insurance domain knowledge and expertise of Skywire Software’s professional services team.

About Skywire Software
Skywire Software is a leading software company serving the insurance, financial services, health care, utility, legal and professional services industries. The Company develops industry-specific software products that help companies integrate processes, people and information. With products and services that span a range of key functions, including rating, rules, underwriting, business intelligence, agency management, data movement, and enterprise-wide document automation and compliance, Skywire Software is dedicated to providing an unparalleled customer experience to more than 2,300 customers in 45 countries worldwide. For more information, contact Skywire Software at 1-800-735-6620 or visit http://www.skywiresoftware.com.

About Hastings Mutual Insurance Company
Hastings Mutual Insurance Company is a regional insurance company with a five-state, Midwest marketing territory located in Hastings, Michigan. Personal and responsive service is the goal of Hastings Mutual. Claims, Marketing, and Loss Control Representatives are geographically located to effectively serve customers. For more information, visit http://www.hastingsmutual.com.

Helen Pitts
972/377-1110 (main)
214/618-6763 (direct)


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