VoicePort Launches CircPort OnDemand™ Fixed Price Option

Share Article

VoicePort unveils fixed price option for hosted CircPort™ speech recognition IVR to help mid-sized newspapers better budget for circulation call costs.

VoicePort today announced a fixed price option for its hosted product, CircPort OnDemand™ at the InPUT (DTI/PBS) User Conference in Bloomington, Minnesota. The CircPort™ suite of products is the industry-leading speech recognition circulation Integrated Voice Response (IVR). CircPort automates typical circulation calls from subscribers by using advanced speech recognition to understand and automatically process caller requests.

VoicePort was the first to market with a hosted speech enabled IVR application. CircPort OnDemand allows customers to eliminate the capital outlay associated with an on premise application, paying for actual monthly usage instead. As newspapers continue to seek out ways to contain costs without impacting customer service, VoicePort has seen a steady increase in interest in its hosted solution and a rise in its hosted customer base. However, some customers have found it challenging to forecast their budget on a monthly basis due to the inherent variability of call volumes. To make it easier for small and mid-sized papers to reduce expense fluctuation, VoicePort is now offering a fixed price alternative for its CircPort OnDemand product.

"Our customers and prospects told us that the availability of a hosted fixed price alternative was important to them. With everyone's budgets at historically low levels, we heard loud and clear that predicting expenses each month has become increasingly important, particularly for smaller newspapers," said Kevin Cawley, Director of North American Sales. "We pride ourselves on being flexible and offering solutions that adapt to meet the changing needs of our customers; the new fixed price option is just one more way of demonstrating our commitment."

About VoicePort
VoicePort is the leading provider of advanced speech recognition applications to more than 130 of the top daily newspapers in North America. The CircPort™ application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPort's comprehensive suite of custom and configurable circulation applications includes WebPort™ and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit: http://www.voiceport.net.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

ELISHA KASINSKAS
Visit website