Buan Consulting and Exponent Partners Join Forces for Improved Nonprofit and Government Constituent Relationship Management

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An alliance dedicated to improving nonprofit and government constituent service delivery

Buan Consulting, Inc., headquartered in Annapolis, MD, and Exponent Partners, Inc., located in San Francisco, CA, announced their alliance intended to improve the management and delivery of constituent services for nonprofits and government agencies.

Buan Consulting is a provider of secure, customized knowledge management to government agencies and Exponent Partners is an organization dedicated to increasing the capacity of nonprofit organizations through information technology. Both organizations are leading, authorized consulting partners in their respective fields for Salesforce.com, which they plan to customize for nonprofits and government agencies. Partnering to share expertise, resources, and best practices, and collaborating on joint opportunities, will provide nonprofits and government agencies with better products and services for coordinating and managing constituent relationships.

"Nonprofit organizations and government agencies at all levels are serving overlapping constituencies," said Rem Hoffmann, CEO of Exponent Partners. "To improve service delivery and coordination, it makes sense for leading consultancies serving both types of organizations to work together. Jointly, Exponent Partners and Buan Consulting will create products and services tailored specifically to serve the needs of both nonprofits and government agencies. This will help them to interact more effectively with their constituencies and ultimately provide them better services."

Bob Bennett, CEO of the Family Service Agency of San Francisco (FSA) and client of Exponent Partners, said, "Nonprofits like FSA interact with government agencies in many areas such as funding, performance reporting, service coordination, and communication. Exponent Partners has been a phenomenal partner in building our revolutionary automated client and case management system, which it named CIRCE. For example, it added capabilities allowing us to better measure client progress and to modify treatment accordingly. Our caseworkers have been able to increase their time spent directly with clients by over 30 percent, enhancing client recovery. In addition, CIRCE integrates the salesforce.com application with county and government forms, streamlining our reporting processes. FSA views an alliance that adds government-agency experience to Exponent Partners' services as extremely beneficial to us, to other nonprofits, and to the government agencies we work with."

Dan Buan, CEO of Buan Consulting, said, "Our alliance with Exponent Partners, along with our salesforce.com experience, enables us to customize nonprofits' and government agencies' salesforce.com solution to ensure that their employees, constituencies, partners and other stakeholders are able to be more productive quickly. Having a collection of solutions that can be used in both markets will provide accelerated deployments to help nonprofits and government agencies create stronger relationships with those they serve."

About Buan Consulting

Buan Consulting, Inc. (http://www.BuanConsulting.com) is a leading provider of secure knowledge management and portal solutions to organizations that want to improve performance through the superior management of their knowledge. Using proven technologies and methodologies, and the latest developments in business and artificial intelligence technologies, Buan Consulting builds customized solutions enabling each organization's employees, customers, partners and other stakeholders to collaboratively create, locate, manage, deliver, and apply the information needed to make strategic decisions and enhance operations.

Federal customers that have taken advantage of Buan's leading-edge expertise and technologies include the Department of Homeland Security, Department of Labor, NASA Goddard Space Flight Center, Securities and Exchange Commission, Department of Energy, and the Social Security Administration. Buan Consulting has also implemented solutions and provided training for organizations worldwide in other industry sectors, including media, finance, education, telecom, technology and e-commerce.

About Exponent Partners

Exponent Partners, Inc. (http://www.exponentpartners.com) is a social-venture consulting firm committed to improving performance of civil society organizations. Exponent Partners operates with a clear mission to increase the capacity of nonprofit organizations through information technology. It offers two broad sets of services:

  • Strategic consulting. Experts in business planning, technology strategy, and software selection, Exponent Partners staff develop innovative and effective technology strategies to help ensure clients' mission success.
  • Mission-critical applications. Exponent Partners is the leader in building on-demand applications to help nonprofits engage their constituents, manage their programs, and measure their performance.

Nonprofits that have benefited from Exponent Partners expert consultant services include Room to Read, Family Services Agency of San Francisco, N-TEN, Neighborhood Parks Council, American Civil Liberties Union of Northern California, VolunteerMatch, Community Technology Foundation of California, Compumentor, London Advice Services Alliance, TechFinder, Grantmakers For Education, and Northern California Community Loan Fund.

About Salesforce.com

Salesforce. com (http://www.salesforce.com) is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand customer relationship management (CRM) applications allows customers to manage and share all of their sales, support, marketing and partner information on-demand. The Salesforce Platform, the world's first on-demand platform, enables customers, developers and partners to build powerful new on-demand applications that extend beyond CRM to deliver the benefits of multi-tenancy and The Business Web across the enterprise.


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Rem Hoffmann
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