Providing comprehensive education and services offerings proves Kaseya's firm commitment to the success of their customers and partners.
St. Helier, Jersey (PRWEB) September 17, 2007
emPower Service and Support Components Enable MSP Customers to Improve Service Levels, Deploy Best Practices
Kaseya, a global provider of information technology automation software for IT solution providers and corporate IT organizations, today announced it has launched the Kaseya emPower Program, a comprehensive set of service offerings and support resources designed to ensure successful implementation of Kaseya's IT Automation Framework. By providing product and business process education, tools and templates, and out-tasked service offerings, Kaseya "empowers" its customers to exceed the expectations of the consumers of IT services through proactive IT management and automation.
The Kaseya emPower Program consists of three distinct elements - each one delivering a unique set of services and support ensuring improved services are delivered and best practices are applied:
" Kaseya emPower Out-Tasking
" Kaseya emPower Toolkit
" Kaseya emPower Education
"The race is on among managed service providers (MSPs) to deliver the best IT service to customers, and the ability to proactively manage and automate IT service on a continual basis is a critical differentiator for our customers," said Tim McMullen, Kaseya's chief operating officer. "The Kaseya emPower Program is designed to assist our worldwide customers as they develop and evolve their IT managed service business. By providing the software, services and support for delivering proactive, automated IT managed services, our customers can give their customers the IT services they want and need to succeed in their business.
With today's announcement Kaseya is delivering Kaseya IT Monitor Assist, part of the Kaseya emPower Out-Tasking element, and the Kaseya emPower Toolkit.
"Kaseya has established a stellar reputation for providing leading technology for IT service automation," said Charles Weaver, president of the MSP Alliance. "Providing comprehensive education and services offerings proves Kaseya's firm commitment to the success of their customers and partners."
Kaseya IT Monitor Assist
With Kaseya IT Monitor Assist, MSPs have the option to provide "always on" monitoring 24-hours a day, seven days a week, 365 days a year - a required task to ensure the continual health of the IT infrastructure and a key competitive differentiator. This component of the
Kaseya emPower Out-Tasking element provides subject matter experts to assist the existing MSP IT team. IT Monitor Assistants filter through thousands of alerts to determine which alerts are critical and need immediate attention, and in turn alert the MSP IT staff so the team can address any issues and potential issues in a proactive way, before it affects the business of the MSP customer.
"Offering 24x7 support is a massive advantage to our business and is key to Taylor Made's strategy to deliver world class customer service," said Ian Lockwood, commercial director, Taylor Made Computer Solutions. "Kaseya's IT Monitor Assist provides us the additional resource to cost effectively scale our service delivery by offering always-on monitoring without adding additional staff."
"For customers focused on best practices, whether using IT Infrastructure Library (ITIL) guidance or just as a matter of good business, Kaseya's integrated support for multiple disciplines is very appealing," said Andi Mann, research director, Enterprise Management Associates. "With monitoring a core capability of IT service, Kaseya IT Monitor Assist is an attractive service as it offers a proactive approach to the service delivery process, and consistently enhances the customer experience, by helping to resolve potential problems before they happen."
"Kaseya IT Monitor Assist has become my alert team," said Ted Swanson, president of IT Solutions, a Pennsylvania-based IT managed service provider. "Kaseya satisfies my need for on-call engineers at night, and its service desk offering solves my challenge of staffing a 24x7, year-round NOC. It makes my life easier while improving my service desk margins."
Kaseya emPower Toolkit
The Kaseya emPower Toolkit is designed to provide the support and resources to MSPs as they fulfill their commitment to change the way they deliver IT services through IT automation. The toolkit provides access to technical information, sales and marketing tools and industry knowledge resources that were developed through collaboration with successful MSP peers and industry analysts - all experienced in implementing and delivering successful IT automation services.
"A key component of any successful IT management strategy is an effective service desk capability to ensure quality service and support. However, many organizations have not designed their service desk to effectively respond to problems, never mind proactively manage IT operations to mitigate potential risks," according to Jeffrey M. Kaplan, Managing Director of THINKstrategies and founder of the Managed Services Showplace. "A new generation of IT automation solutions and support components, such as Kaseya's software and emPower Toolkit, can help IT organizations of all sizes - particularly those with MSP business models - deliver better quality support to their end-users 24x7."
The Kaseya emPower Toolkit includes:
" Technical information, including a free trial offer of the Kaseya IT Automation Framework .
" Sales and Marketing aids.
" Kaseya Knowledge Resources, including video clips and podcasts of industry experts and successful MSPs from around the world.
The Kaseya emPower Toolkit is available through various channels including tradeshows and conferences, the Kaseya Roadmap Series and by contacting a Kaseya representative directly at email@example.com.
Additional Kaseya emPower Out-Tasking services and Kaseya emPower Education will be made available and announced in the coming months. For additional information on the Kaseya emPower Program, please visit http://www.kaseya.com/empower.
Kaseya is a global provider of IT automation software for IT solution providers and corporate IT organizations that benefit from deploying Kaseya's systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web-based platform. Kaseya's technology has been deployed on over 1 million machines in more than 25 countries around the world.
# # #