Bellevue, WA (PRWEB) September 20, 2007
Who: Jim O'Farrell, SVP of Marketing at Talisma Corporation; Zach McGeary, Lead Analyst of Web Technologies at Jupiter Research
What: Talisma Corporation Webinar - "Best Practices for Retail in a Connected World"
When: Wednesday, September 26th 2007 at 10:00 a.m. PDT
Where: Register at http://www.talisma.com/tal_news/webinars/BP_retail_world3_form.asp
Why: In the online retail (eTail) world, more than ever today's customers expect exceptional support and remain loyal to companies that have a track record for responding quickly to their needs and engaging them via personalized attention.
O'Farrell and McGeary will lead a discussion on the importance of implementing effective multi-channel customer service, sales and support technologies in today's eTail world. Also, the results of a recent Jupiter/Talisma online consumer survey focusing on proactive service will be discussed.
Attendees will learn about Best Practices for:
- Increasing conversion rates and reducing customer handling time by as much as 20 percent
- Enabling proactive capabilities to improve customer service and increase revenues
- Creating a positive customer experience and riving new revenues from existing customers
All attendees will receive a free copy of the Jupiter sponsored research paper following the discussion.
Talisma is the leading Customer Interaction Management (CIM) software solution provider enabling organizations globally to deliver an exceptional online customer experience while dramatically increasing their efficiency and effectiveness. Talisma's customers include Aetna, AOL, Bank of America, Canon, Citibank, Comcast, Dell, DHL, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit http://www.talisma.com.
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