Salt Lake City, UT (PRWEB) September 19, 2007
Phonex Broadband Corporation (http://www.phonex.com), a leading volume provider of voice and data communication over household powerlines, announced a new DVD training video to assist customer service representatives and field installers for the new Easy Jack 2 technology. This new technology turns any electrical outlet into a telephone jack or a jack for VOIP service.
This technology is installed by all leading satellite TV companies as well as leading VOIP service provider organizations. The challenge was how to train the tens of thousands of customer service and field installers. Phonex chose to create a DVD and provide access to it via the company website (http://www.phonex.com). This DVD also makes a great training tool for those retailers out there who are looking to provide better solutions for their customer's connectivity rates.
The DVD is only 5 minutes long yet covers all key elements of install plus a trouble shooting section.
"The results from this online training approach have been surprisingly effective and successful. We thought it would require an onsite training person to adequately train the thousands of people waiting for the sessions. The online DVD appears to have met the need. We allow anyone the opportunity to access the training DVD on the company's home web page by clicking on the icon in the upper right corner," said John Knab, CEO of Phonex Broadband Corporation.
Satellite TV operators, installers, retailers, customer service representatives as well as VOIP service providers and customer service representatives are welcome to access the training video. Consumer Electronic OEM partners of Phonex are already trained and functioning.
About Phonex Broadband Corporation
Founded in 1988, Phonex Corporation, based in Salt Lake City, Utah, is privately held and recognized as the world's largest supplier of Voiceband technologies over the household electrical wires. Over 13 million devices are now installed and providing both voice and data communications without requiring additional wiring. The home is already wired with electrical wiring so why not use it? More information can be found at http://www.phonex.com. Phonex is a trademark of Phonex Broadband Corporation.