Oakville, ON (PRWEB) September 24, 2007
UNIS LUMIN has again met all the requirements to achieve GOLD certification, including personnel, support, specialization and customer satisfaction. This is the sixth year that UNIS LUMIN has achieved this prestigious certification and demonstrates the company's extensive time and resource commitment to maintaining the expertise to sell, design, implement,support and manage solutions featuring Cisco's Advanced technologies.
By achieving Gold Partner recertification, UNIS LUMIN has met or surpassed Cisco's stringent program requirements for competencies and capabilities in these key areas:
- Design, implementation and support expertise in advanced Cisco technologies including routing & switching, security, wireless LAN, and unified communications
- Mature support processes, methodologies and infrastructure to ensure timely and effective resolution of customer issues 24x7, 365 days a year
- Ongoing technology training and maintaining a deep bench of certified engineers and support specialists qualified to design, implement and support mission critical communications systems
- Exceeding Cisco's rigid customer satisfaction benchmarks
- Investments in lab infrastructure to expose System Consultants and customers to new technologies being introduced
"We are very pleased with our Cisco Gold Partner re-certification, and proud of our System Consultants, Support Specialists and Account Managers who were integral to our Gold renewal" said John Breakey, Chairman and CEO, UNIS LUMIN. "This year we also recertified in 4 Advanced Certifications including Security, Wireless, Unified Communications, Routing and Switching. We were also awarded the Top Services Partner in Canada designation at Cisco's Partner Conference last spring. The Gold Partner status highlights the strength of UNIS LUMIN 's expertise and its commitment to providing our customers with the highest quality of service and support and managed services."
Cisco places great emphasis on customer satisfaction. In order to maintain GOLD certification, UNIS LUMIN is required to participate in Cisco's customer satisfaction program and meet the objectives for the North American Theater. More information on Cisco's partner customer satisfaction program can be found at: http://www.cisco.com/go/pal