The Water Environment Federation Selects Parature On-Demand Support Software for Associations

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Integrated software suite empowers users to choose their own method of support

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Additionally, the software will provide our members and customers access to a fully integrated online Knowledge Base (KB) containing a wealth of information and empower our users to choose their own method of assistance.

Parature, the global leader in on-demand customer support and help desk software, announced today that the Water Environment Federation (WEF) has selected Parature Support Software for Associations to manage the support needs of their 32,000 members and an additional 50,000 customers. WEF is a not-for-profit technical and educational organization representing water quality professionals throughout the world. WEF and its member associations work to achieve their mission of preserving and enhancing the global water environment.

WEF serves a considerable number of water quality professionals globally, according to Lori Jordan, Director for Association Services, and their utilization of general email for support requests was not an adequate solution to provide their members and customers effective support. They needed a solution that reduced the number of mounting support requests. Implementing Parature Support Software for Associations ensures exceptional service without requests ‘slipping through the cracks,’ and enables member, customer and staff self-service.

“Implementing Parature software will provide us with the necessary and valuable tracking we require, as well as enable us to provide the level of service our members deserve helping us to ensure membership growth and retention,” stated Jordan. “Additionally, the software will provide our members and customers access to a fully integrated online Knowledge Base (KB) containing a wealth of information and empower our users to choose their own method of assistance.”

Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their members by enabling member self-service, increasing member retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.

“Associations, today, are consistently challenged by declining memberships, an overwhelming number of phone calls and email containing repetitive questions and the burden of responding to those questions within defined timeframes,” said Duke Chung, Parature President and CEO. “Parature is paving the way to provide associations with ‘cutting-edge’ technology to reduce the repetitive questions, reduce the cost of member support, increase member retention and improve the efficiency & effectiveness of their support teams.”

About Parature, Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, and government agencies with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 6,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit http://www.parature.com or call 1.877.GO.PARATURE

About WEF
Formed in 1928, the Water Environment Federation (WEF) is a not-for-profit technical and educational organization with 32,000 individual members and 80 affiliated Member Associations representing an additional 50,000 water quality professionals throughout the world. WEF and its member associations proudly work to achieve our mission of preserving and enhancing the global water environment.

Media Contact:
Gary McNeil
(703) 564-7758
gmcneil @ parature.com

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