Digital Fuel's Business Service Management Solution Implemented by Capgemini in Global Services Strategies for Clients, Internal Business

Share Article

Capgemini, one of the world's leading providers of consulting, technology and outgoing services, has adopted the Digital Fuel ServiceFlow BSM software. The ServiceFlow solution provides this global service provider with ITIL® Version 3 enablement to deliver foresight and understanding of how services and service delivery are affecting their client's business in real business terms. Capgemini is also utilizing the ServiceFlow SLA Management software as the foundation for an internal initiative ensuring services are delivered at optimal levels.

Digital Fuel logo

ServiceFlow makes it easy for us to have a complete understanding of our business, and presents it to our key managers and executives. With ServiceFlow BSM software in place, we are confident of delivering the right solution from the right place at the right time.

Digital Fuel®, the leader in customer-facing Business Service Management (BSM) software solutions, today announced that Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, is utilizing the Digital Fuel ServiceFlow™ business service management software as a key component of its global strategy for managing IT service delivery from a business perspective.

***Business Service Management Software Utilization***
Utilizing ServiceFlow BSM Software, Capgemini service teams are able to move beyond just reporting on service delivery, providing foresight and understanding to clients of how services are affecting the business in real business terms. With a clear understanding of the business perspective, Capgemini is able to work with their clients to adapt the provided services to the evolving needs of the client's business.

"By being able to view business metrics that are mapped to IT technical indicators, we are able to deliver analytics to our clients at a business level, we ensure there is a solid understanding on both sides, which is critical to managing the services and delivering on commitments," said Lee Elliott, Global Product Director within Capgemini Outsourcing Services. "Digital Fuel's ServiceFlow business service management software gives us the ability to apply elements of the ITIL V3 framework for creating and managing business measures of services with the understanding of how those services impact the business. With this knowledge, we are able to improve our service delivery and avoid problems."

***Optimal Service Levels with ServiceFlow BSM Software***
Capgemini has also implemented the ServiceFlow SLA Management capabilities as the core of its Overall Asset Efficiency (OAE) program, an internal initiative that enables the service provider to constantly evaluate its service delivery within each of its centers globally ensuring services are delivered at optimal levels.

"As a global service provider, it is imperative that we create a consistent global format for products, solutions and delivery levels. To do this, we have implemented ServiceFlow business service management software to manage and understand our own business as well as our client's businesses," added Brian Bodsworth, CTO Global Outsourcing Services at Capgemini. "ServiceFlow makes it easy for us to have a complete understanding of our business, and presents it to our key managers and executives. With ServiceFlow BSM software in place, we are confident of delivering the right solution from the right place at the right time."

***Capgemini's and Digital Fuel's shared Business Service Management Vision***
As Capgemini continues to innovate outsourced services strategies, Digital Fuel is working closely with this world class service provider to evolve the software to continually provide the kinds of capabilities needed to ensure that services are managed first and foremost with the goals of the business in mind.

"Capgemini and Digital Fuel share a vision of what business service management truly means to the future of services within enterprises of all sizes," said Yisrael Dancziger, President and CEO of Digital Fuel. "We are pleased to be able to work closely with the team at Capgemini. By sharing our experiences and learning together, we will continue to enhance ServiceFlow business service management software capabilities and increase the ability of business and service managers to deliver improved value to the business."

About Digital Fuel
Digital Fuel Technologies, Inc. is the leading provider of customer-facing Business Service Management (BSM) software for IT, Telecommunications, HR, F&A, and other service management applications. Digital Fuel has the largest BSM deployments in the world for SLA management, service catalog, and service financial management, with thousands of concurrent users, business services, SLAs, KPIs, metrics, cost formulas, and pricing rules. The company's ServiceFlow software manages billions in IT and other business services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, Computacenter Services, CSC, Cummins, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Telefonica, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at http://www.DigitalFuel.com.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Bob Stockwell

(650) 524-2541
Email >
Visit website