Europe's adoption of open standards telephony and speech is taking off as enterprises replace outmoded, proprietary IVR systems with solutions built on VoiceXML, CCXML and SIP VoIP
Birmingham, UK and Orlando, FL (PRWEB) September 26, 2007
Today at Call Centre Expo in Birmingham, Voxeo announced it has expanded its European VoiceXML Interactive Voice Response (IVR) hosting capacity to support over 5,000 concurrent calls, or ports, making Voxeo the largest provider of standards-based IVR in Europe. The achievement, confirmed by European market research analysts, is driven by rapid adoption of Voxeo's Evolution IVR hosting service in key markets, including the U.K., France, Germany, Spain and Italy.
Both European and North American companies use Voxeo's hosted European VoiceXML platform to run telephony applications in a wide range of industries, including financial services, healthcare, interactive notifications, telecoms and transportation. Voxeo's Evolution service includes speech recognition and synthesis capabilities in every major European language and local phone number availability for every European country. Voxeo delivers these services from its highly redundant and reliable hosting facility in Slough, U.K., with fail-over capabilities delivered by Voxeo's three North American hosting sites. The company is in the process of deploying a second hosting facility in continental Europe.
"Europe's adoption of open standards telephony and speech is taking off as enterprises replace outmoded, proprietary IVR systems with solutions built on VoiceXML, CCXML and SIP VoIP," said Stephen Neish, Managing Director of Voxeo Europe. "Voxeo is applying its years of experience running over 50,000 applications for thousands of companies to help firms across Europe as they transition to open standards telephony. In the U.S. the battle has already been won. The industry will look back on 2007 as the year Europe embraced open standards for voice applications."
Voxeo has run hosted VoiceXML applications since 2001, operates the world's only 100% VoiceXML compliant platform, and is the only VoiceXML hosting company in the world to offer a 100% uptime guarantee. Voxeo's Evolution IVR hosting leverages Voxeo Prophecy , the company's advanced telephony application platform. Prophecy is built on IETF and W3C standards including SIP, CCXML and VoiceXML and can also be used for customer-premise IVR platforms. Anyone can try two ports of Prophecy for free by visiting http://www.voxeo.com/prophecy , or try Voxeo's hosted platform by joining the world's largest VoiceXML developer community at http://evolution.voxeo.com .
About Voxeo Europe Limited
Voxeo makes telephony applications as easy to deploy as web applications. Voxeo offers hosted VoIP and IVR services, premise VoIP and IVR systems, and maintains one of the most active voice application customer and developer portals in the world. With over $40 million invested in IP and XML technologies and infrastructure, Voxeo serves customers ranging from small startups to large multinationals who value speed and simplicity where complexity once reigned. For more information visit http://www.voxeo.co.uk or call +44 (0) 20 7887 6085 in the UK and Europe or +1 (407) 418-1800 in the US.