What to Do About Those Difficult People at Work: New Book by Marsha Petrie Sue Helps Identify and Decontaminate Toxic People

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It's easy to identify the Gossip, the Drama Queen, the Whiner...and all the other annoying people you work with every day - this new book actually helps you deal with them. In "Toxic People" (Wiley, 2007), Marsha Petrie Sue provides the methods to decontaminate the workplace without losing your mind, and explains with wit, humor and practical examples the importance of standing up for yourself and taking control.

It may be easy to identify them, but establishing a functional relationship with the Toxic People that destroy your workplace is a completely different matter. Marsha Petrie Sue attacks this problem in her new book "Toxic People: Decontaminate People - Without Using Weapons or Duct Tape" out now from John Wiley & Sons.

Take a look around the office. Can you identify:

Steamrollers: Also known as exploders, tyrants, or bullies, they can be very intimidating. They like to remain in their position of power by attacking without warning, usually from a command post were they are safely out of reach from everyone else. Quick to anger, extremely judgmental and must remain in control; they don't care if they are liked as long as people fear them enough to leave them alone.

Back Stabbers: As many as one of every 30 people in high performing business situations was identified as a Back Stabber. They love to gossip and spread damaging rumors, take credit for other people's work, and blame others whenever anything goes wrong. Clever at identifying other people's limitations and using it to their advantage, they are interestingly also good at building allies and will try to gang up before attacking.

Know-It-Alls: Common among professionals such as doctors, attorneys, and engineers, these people like to appear "always right," even when they are only pseudo experts. They make up details to ensure you believe what they say, even when they might be leading you astray. Arrogant and aggressive, their tone is usually condescending; but the real telltale behavior is their refusal to consider anything but their own views.

There are people who have been put on this earth to suck the life out of you. You see them every day for 8 hours. You have to work with them, there's no way around it, but they make it so difficult.

It doesn't have to be that way. Marsha Petrie Sue, known as "The Decontaminator of Toxic People," has learned how to deal with them, and shares her insights and ideas in "Toxic People," published by Wiley, October 2007.

Toxic People must be decontaminated. Petrie Sue's approach to dealing with difficult people, poor communication and conflict is one that is unique, funny and practical. She provides us with lessons for dealing with difficult people using personal vignettes, real life situations and a no-nonsense straight forward approach and sound advice.

  • Stay in control every time and don't give your power away.
  • Identify the six types of difficult people and how they make you feel.
  • Win the blame game and stop "awfulizing."
  • Manage unacceptable behavior and don't stoop to their level.
  • Identify your toxic behavior and how to change it.
  • Watch your mouth and body language.
  • Take personal responsibility and stop making excuses.

Petrie Sue gives clear examples, words of wisdom, survival tactics, but never strays from providing clear, practical advice on how to deal with these people. More importantly, she also includes a chapter on how to cure toxic infections, in case you recognize the signs in yourself.

It's important to remember that you can't change the Toxic People, only your own relationship with them. Petrie Sue will help you develop the appropriate response, not reaction, to any dilemma so that you can look forward to tranquil days ahead, so put away the weapons and duct tape.

About the author
A successful professional speaker, Marsha Petrie Sue has been called "The Decontaminator of Toxic People" because she dares people to take personal responsibility for their communication, relationships and success. Her personal stories coupled with her business experience make her a unique commodity in the speaking industry. Her articles are published in a variety of professional newsletters and magazines including Legal Management, The National Society of Orthopedic Administrators, Mortgage Bankers Association Campus News, and many others.


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Cynthia Shannon
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