Good listening helps leaders to understand, empathize, and engage their team members and employees. It builds rapport and trust and invariably improves the relationship. Listening is not a warm-and-fuzzy competence: it's an essential skill-set that yields significant results.
San Francisco, CA (PRWEB) October 3, 2007
Interaction Associates Director of Learning, Barry Rosen, is among the contributors to a new book about an innovative method for developing powerful communications skills.
The book is titled, Once Upon a Time: Using Story-based Activities to Develop Breakthrough Communications Skills, by Terrence Gargiulo and published by Pfeiffer.
Barry Rosen's chapter in the new book is titled 'Listening As An Ally' and focuses on a critical management skill to develop leaders: listening. Rosen draws on extensive expertise in exploring a simple and powerful facilitation activity aimed at developing listening skills, which are viewed increasingly as must-have skills for business leaders.
Gargiulo's book takes an innovative approach toward assessing and developing communication skills. The book’s first part explores a new communications skills model developed from research with leaders of Fortune 500 companies, including nine essential communication behaviors vital for leaders and mangers today - including modeling, telling, selecting, indexing, synthesizing, reflecting, eliciting, listening and observing. The second part of the book 75 story-based activities for developing the communication competencies identified by the model.
"Story-based activities are powerfully learner-centered," said Gargiulo. "They provide many different layers of learning experience, which is difficult to achieve with other, more formal learning methods," he added.
Barry Rosen commented, "Good listening helps leaders to understand, empathize, and engage their team members and employees. It builds rapport and trust and invariably improves the relationship. Listening is not a warm-and-fuzzy competence: it's an essential skill-set that yields significant results."
Terrence Gargiulo is a management consultant, organization development specialist and facilitator based in Monterey, California. He leads unique workshops where participants become more skilled communicators through the use of story-based activities.
As IA's Director of Learning, Barry Rosen draws on more than 25 years of consulting experience in the performance improvement and learning fields. Rosen has developed much of IA's intellectual content, including leadership, teamwork, and facilitation workshops. Rosen is the former president of IA and currently serves on the firm’s Board of Directors.
About Interaction Associates
Interaction Associates (IA) has nearly 40 years' experience in helping companies find breakthrough solutions to business challenges. IA's integrated management consulting and learning and development services have been used by Fortune 500 companies, government agencies and nonprofit organizations throughout
the world. Interaction Associates helps these enterprises set strategic direction, inspire commitment, develop leaders, and build leadership capabilities.
A powerful facilitative approach is at the core of IA’s work, leveraging the power of collaborative action for long-term, sustainable results. More information on IA, including an extensive range of tools, blog entries, and articles on leadership, collaboration, strategic HR transformation, teambuilding, coaching, and profitable CSR strategy is available at http://www.interactionassociates.com
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