Keystrokes Transcription Service, Inc. Sees Business Booming With WinScribe

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Less than four months after deploying WinScribe at Keystrokes Transcription Service, Inc., CEO Lee Tkachuk is seeing changes in her business. The most significant change so far - business growth.

Less than four months after deploying WinScribe at Keystrokes Transcription Service, Inc., CEO Lee Tkachuk is seeing changes in her business. The most significant change so far - business growth.

Keystrokes Transcription Service of Yorkville, Illinois is a large medical transcription service providing transcription for all medical modalities nationwide. Operating on a business philosophy of "slow, controlled growth," the firm strives to provide quality technical and transcription services that large firms provide yet with the personal touch that small firms are able to offer their clients.

Prior to WinScribe, Keystrokes was using an outdated analog system to manage incoming dictation. Because it was analog, Keystrokes could not offer the physicians and clinics they serve flexibility in the technology that had to be used to create dictations. The system also posed other challenges. It was unreliable, offered limited dictation and transcription work options, and no service support was available for the system putting Keystrokes at serious risk for business downtime. Lee knew that her business had to make a change and thus set out to find a better solution.

With strategic healthcare partnerships, the staff at Keystrokes had access to users of a wide range of digital dictation solutions. Lee explained, "We reviewed them all! We discovered through our relationships the good, the bad and the ugly about many of the solutions out there. We liked WinScribe and found that others liked it too."

Keystrokes utilized the services of WinScribe Platinum Partner, Nelson Systems of Springfield, Illinois to give them a formal introduction to WinScribe. "We felt confident about our choice to go with WinScribe," explained Lee, "and our experience working with Nelson Systems was great. They bent over backwards to help us. Most importantly, they offered us personal service and were always reachable." Nelson Systems was also able to provide Keystrokes the service and support they so badly needed.

"User adoption of the system has been great. Everyone likes it. And management loves the Web Manager console and the ability to oversee work and manage the system from anywhere."

Benefits extend to Keystrokes' customers as well. WinScribe allows them to offer their clients a flexible product with multiple dictation options. Keystrokes' ability to now enable physicians to dictate work using a flexible array of hardware such as USB-based microphones, PDAs, digital handheld units, or via telephone led to the acquisition of a new large contract. Competing transcription firms simply could not offer the same flexibility that the WinScribe solution allows Keystrokes to provide their clientele. Lee expects this to be just the beginning of the return on her investment.

When asked what she would change about the WinScribe system, Lee responded, "Nothing! Everything we needed WinScribe already had in place or they were able to develop it for us."

About WinScribe
WinScribe is a world-leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. First developed in 1995, WinScribe has offices in the USA, UK, New Zealand and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 300,000 users worldwide. WinScribe is fully customizable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government sectors. Visit us at

About Keystrokes Transcription Service, Inc.
Keystrokes Transcriptions Service, Inc. began as a two-person home-based office and now employs a full clerical staff, sales team and 300+ transcriptionists. The firm provides transcription for all medical modalities including Radiology, Hospital Medical Records, Multispecialty Clinic Medical Records, Orthopedics, Pathology and Cardiology. The company now serves over 1500 physicians and 70 facilities nationwide. For more information, visit them on the web at

About Nelson Systems, Inc.
Based in Springfield, Illinois, and primarily serving businesses in Illinois, Indiana, Iowa, Missouri and Kentucky, Nelson Systems, Inc. specializes in technical services that support mission critical applications including hospitals, call centers, and emergency settings. Centralized call tracking, guaranteed response times, and 24-hour service have been standards at NSI since 1989. For more information, visit them on the web at


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