The Art of Service's Help Desk Tool Kit based on ITIL takes Customers by Storm

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The Art of Service has just released the latest version of its popular Help Desk Toolkit, fully aligned with ITIL best practice IT Service Management.

The Art of Service, the leading provider of IT Management Education solutions, today released the updated version of the Help Desk Toolkit. The Help Desk Tool Kit provides a wide variety of resources to boost your understanding and ability to implement a Help Desk based on ITIL in your organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and implementation of a well-managed IT services organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:

  •     Help Desk management review and assessment worksheet
  •     Business justification document
  •     PowerPoint presentation explaining the process of Help Desk management
  •     Project and implementation plan template
  •     Help Desk outsourcing template
  •     Communication plan and documents to describe Help Desk management to your organization
  •     Policies, objectives and scope overview template
  •     Specific objectives and goals template
  •     Key performance indicators and other metrics definition template

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

About The Art of Service
The Art of Service's products and services help companies achieve IT Service Management Excellence by being their (ITIL) Framework Educator of choice.

The company's deep understanding of educational and service management best practices has made it the solution provider of choice for government and commercial clients. We serve over 3000 active International clients with a growing team of A-playing professionals. Our 2007 revenues will exceed a 50%+ annual growth rate. For more information, visit

Gerard Blokdijk
The Art of Service
50 Commercial Road
Newstead QLD 4006

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Ivanka Menken

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