We are very pleased that REMAX Regional Services selected Promero's Smart8 service to handle its inbound traffic,' commented Gregg Troyanowski, president of Promero.
Pompano, FL (PRWEB) October 9, 2007
REMAX Regional Services serving Georgia, Kentucky, Tennessee and Southern Ohio signed a Smart8 Call Routing agreement announced today by Promero.
Promero's ProStar Smart8 http://www.promero.com/smart8.asp intelligent call routing will provide REMAX the ability to route inbound Toll Free calls automatically to its network of REMAX agents and locations. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time.
"We are very pleased that REMAX Regional Services selected Promero's Smart8 service to handle its inbound traffic,' commented Gregg Troyanowski, president of Promero. "Routing calls to the right agent on the first call is very important. With Smart8, call delivery will be seamless.'
About Promero, Inc
Founded in 2001, Promero http://www.promero.com is a Certified Partner in the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero's products include Oracle's Contact Center Anywhere (a hosted virtual call center/predictive dialer software), ProStar CRM, Smart8 Call Routing and ProStar Lead Manager. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(at)promero.com