Vienna, VA (PRWEB) October 9, 2007
StackSafe's IT Operations Research Report: Change Management Maturity was released today. The report revealed that while many companies display some characteristics of change management maturity, most can still improve a great deal. The study of over 400 IT operations professionals, conducted by Research Edge, Inc., also shows five key areas that can be attributed to a company's maturity level:
1. Adhere to regularly scheduled changes
2. Automate the change management process
3. Maintain and utilize a testing environment
4. Adopt ITIL (Information Technology Infrastructure Library) or some other change management framework
5. Test changes against the entire infrastructure stack to understand the full impact of changes
- Each of these maturity factors is measured against key business benefits to assess its impact and show a company's potential room for growth.
- Resistance to change represents a key concern for companies of all sizes according to the study. When companies display a difficulty in implementing changes they often face production problems: increased staff demands, emergency changes, decreased confidence in future changes, and an overall difficulty with the change management process.
- All of these problems contribute to company downtime and its ability to remain productive.
- The report identifies that nearly a quarter of all changes go bad, with over half of all respondents citing unforeseen interaction between systems and insufficient pre-production testing as reasons why changes cause problems in production.
- Companies with the highest maturity level made automated changes at weekly intervals and possessed a strong testing program that could test against the entire stack.
Quotes attributed to Loren Burnett, President and CEO of StackSafe.
- This study clearly shows that being able to test and predict how software infrastructure changes are going to affect existing IT services can greatly reduce costly failures.
- We can clearly see as companies raise their change management maturity they have fewer and fewer problems with implementing changes in their environments.
- As companies institute more changes, they need to safely evaluate the risk that these updates could represent for their key business applications.
About the Study:
- Research Edge recruited and screened 400 respondents who were and asked to complete a 30 minute web-based survey.
- A sample size of 400 provides an error margin of +/- 5% at a 95% level of confidence.
- Respondents verified company size, job position, industry, scope of IT decision making, etc. and were screened against the following criteria:
- Work for a company that employs over 750 employees
- Hold position of IT operations managers and/or responsible for IT operations
- Support multi-tier applications as part of daily position
For information about StackSafe, Inc. please visit http://www.stacksafe.com .
For Media Inquiries: Joe Pendry, StackSafe, T: (703) 225-2528, firstname.lastname@example.org