Delray Beach, Florida, Goes Live with QScend's QAlert and Call Center Phone Number

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Government officials have made it even easier to request information or lodge a complaint with the City of Delray Beach. Through establishing a dedicated phone line and instituting QScend Technologies, Inc.'s QAlert citizen service management software online, Delray Beach residents can simply visit http://www.mydelraybeach.com or call (561) 243-7012.

Government officials have made it even easier to request information or lodge a complaint with the City of Delray Beach. Through establishing a dedicated phone line and instituting the QAlert citizen service management software online, Delray Beach residents can simply visit http://www.mydelraybeach.com or call (561) 243-7012.

"This will help us gain a clearer understanding of trends and issues in Delray Beach as we keep an eye on future initiatives and spending," said David Harden, City Manager of Delray Beach. "QAlert will help us produce more concise reports, which will allow us to compile a list of key issues and problem areas, and thereby improve our customer service through our administrative decisions."

QAlert, a product of QScend Technologies, Inc., enables citizens to alert administrators of various concerns. When a service request is entered online by a citizen, made through the access number, or registered by municipal staff, QAlert routes that request to the appropriate party for resolution.

Municipal staff can trigger notification to the citizen of the status of their request through email notifications, computer generated phone updates, or postal mail at key points along the way, or when the service request has been addressed and closed.

"QAlert is an effective management and tracking tool that not only insures a service request never gets lost, but enables city officials to better manage personnel, resources, and budget dollars," said Keith LeBeau, CEO of QScend Technologies. "No city should be without such a tool today, particularly when municipal budgets are often stretched by shrinking revenue sources."

Citizens without Internet access are encouraged to use the new phone number as their one-point of contact for service requests with the city between the hours of 8 a.m. and 5 p.m. After hours, citizens will be able to leave a message for Delray call takers, who will forward the information to the proper departments first thing the next business day.

In addition, those with Internet access will be able to submit their service requests any time of day, any time of week, said Harden. "Citizens automatically receive confirmation of their service request when it is filed, but we'll be striving to further acknowledge receipt of that request by departments within a business day, and the next business days after weekends and holidays.

Amanda Solomon, Telecommunications System Manager, noted that QAlert was chosen after an extensive eight-month review of several products "because we felt that this application was the best overall application to serve not only the citizens, but administrative staff as well," said Solomon. "This application is very easy to maneuver and that the administration of the application fit our needs is a real plus."

QAlert replaces Delray Beach's current system, which had been developed by the Florida League of Cities. "QAlert will be much more beneficial to our decision-making and our citizens," Solomon added.

About Delray Beach, Florida
In the southeast corner of Palm Beach County on the Atlantic seashore, the City of Delray Beach encompasses slightly over 16 square miles with a permanent population of nearly 65,000. Over the 15 years, renewal and re-development efforts in Delray Beach have resulted in its recognition as an All-America City in 1993 and 2001, and as its Blue Wave designation for its clean and beautiful beaches. Delray Beach has been hailed by city planners around the nation as a model for growth management.

About QScend Technologies, Inc.
QScend Technologies (http://www.qscend.com) is an industry leader in web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company's series of "Q" products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.

Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city's Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.

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