Improve Employee Engagement by Mapping and Supporting Better Quality Leader-Employee Conversations

Share Article

Career Innovation, a workplace ‘innovation’ lab, launches its enhanced "Mapping Your Conversations about Work Survey" based on its previous ground-breaking research, ’The Conversation Gap’.

You can tell a thriving business by the tense of the conversations taking place – companies whose conversations focus on the future will be the more successful.

Career Innovation, a workplace ‘innovation’ lab, launches its enhanced "Mapping Your Conversations about Work Survey" based on its previous ground-breaking research, ’The Conversation Gap’.

The success of a business can be predicted by studying the conversations people have at work, according to research by global human resources experts Career Innovation (Ci). Jonathan Winter, Ci director, explains: "You can tell a thriving business by the tense of the conversations taking place – companies whose conversations focus on the future will be the more successful."

What is the Conversation Gap?

Ci’s "Mapping Your Conversations about Work Survey", originally conducted in 2004, found that employees who have conversations with their managers about issues relating to their futures, are more engaged and perform better at work.

However, management conversations tend to be too backward looking – Ci has called this "The Conversation Gap" and says it continues to cause widespread lack of engagement amongst workforces, with the brightest employees more likely to quit their jobs.

According to Ci’s original research, The Conversation Gap means:

  • Two out of five workers feel unable to talk to their managers about important future issues,
  • Employees who are dissatisfied with the quality of their conversations are three times more likely to be planning to leave their organisation within the next 12 months, compared to those who are satisfied with the quality of their conversations,
  • Lack of trust is the key issue that prevents employees talking to their managers,
  • Busy work schedules are also squeezing out opportunities for quality conversations,
  • Leaders lack the skills and confidence to have future-focused conversations.

The Conversation Gap has emerged from work undertaken by Ci with some of the world’s leading blue-chip organisations to map the conversations that take place between workers and their colleagues, friends, families and, crucially, their managers. Winter continues: "The Conversation Gap research was the first time the conversations that drive a successful organisation have been identified and measured.

We have discovered that it is not just about the number of conversations that take place, but also the quality of those conversations and the trust workers have in their managers to talk about all the issues that are important to them. In the most successful companies, The Conversation Gap will be less. Over the last 3 years we have continued to gather evidence to support our research".

What makes for an inspiring conversation?

Ci says that although top companies have become skilled at communicating with employees about their current performance and competencies, many workers feel employers fall down when it comes to discussing their future development. Employees want opportunities to talk about their future development, where the business is heading and how they can manage their career. They want managers to take the time to listen and explore possibilities not just direct them in a particular direction or avoid the subject altogether. Impactful conversations are those where there is honesty and openness.

Bridging the Conversation Gap

With the help of Ci a number of leading companies are re-thinking the way they manage and nurture their employees, encouraging managers to become more like coaches and improving the quality of their leader-employee conversations.

Ci has introduced new tools such as the Engaging Conversations(TM) tool which is being used by leaders to help them improve and monitor their performance in having better quality conversations with their teams. The Career Innovation Zone (online career tools) is being used by employees to help them prepare for conversations they want to have with their manager.

One of Ci’s clients is now repeating the Mapping Your Conversations about Work Survey they originally conducted two years ago, to assess the extent to which they have closed their conversation gap. Everyone is aware of survey fatigue so this time the survey will include Ci’s enhanced survey design which includes a unique interactive component that provides respondents with personal development suggestions based on their individual responses.

For more information about the Conversation Gap, to order a report, download a copy of the mini-report or get a free Conversation Gap tool, visit: http://www.thecgap.com

More information about Ci is available at: http://www.careerinnovation.com

About The Conversation Gap
The Conversation Gap is based on research carried out amongst 790 employees by Career Innovation as part of its global Inspiring Performance programme.

About Career Innovation
Career Innovation (Ci) is a workplace ‘innovation’ lab, funded by some of the world’s best known employers. Our goal is to help build the most inspiring, purposeful and high-performing places to work. We help senior line and HR leaders prepare for the future by creating an agile workforce strategy. Our approach uses a powerful mix of fresh research insights, collaborative innovation events and high-impact online career tools.

Press Contacts

Career Innovation
Paul Townsend
+44-(0)1865-202123

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Paul Townsend
Career Innovation
+44-(0)1865-202123
Email >
Visit website