ShoreGroup Appoints Mark Thompson to Chair its Advanced Technical Advisory Board

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Mark Thompson, industry visionary and CTO, will provide technical guidance to ShoreGroup's product road map and research and development efforts

ShoreGroup, Inc., a premier systems management solutions and IT professional services firm, today announced the selection of Mark Thompson as Chairman of its Advanced Technology Advisory Board. Mr. Thompson is an established CTO and technology innovator in the field of advanced enterprise-scale IP-based contact center solutions, complex software solutions, and leading edge services automation applications.

With over 15 years experience in the advanced technology space, Thompson most recently served as Chief Technology Officer for Quest Software, where he was responsible for helping drive global product strategy and new product development. Prior to Quest Software, Thompson served as Head of Information Technology and Chief Technology Officer at ING Direct. During his tenure at ING, he was a founding member of the team charged with designing the company's infrastructure, including its Unified Communications network. In addition, Mr. Thompson has worked with various defense intelligence agencies on their technology projects, serves as an advisor for several start-up companies in the network and security management space, and is currently a board advisor for RedLasso, a media search company.

"We're excited to have Mark join our Advanced Technology Board as its Chairman helping to make CaseSentry® an even more exciting and valued service in supporting Unified Communications networks and IP-based contact center deployments," said Robert Kennedy, ShoreGroup's CEO. "Having industry experience in the capacity of CTO to both an industry technology leader and to one of the largest Microsoft software development companies in the world, Mr. Thompson has had the opportunity to view a vast variety of relevant technologies. This unique prospective, combined with Mark's creative insights and industry leadership, is invaluable to our efforts. With continued adaptation of advanced technologies and Mr. Thompson's leadership, I believe that we will continue to accelerate our market position in the high-end enterprise and service provider marketplace."

"I've had the opportunity to watch the progress of ShoreGroup's CaseSentry® platform over an extended period of time, and I believe it is the most advanced platform in the industry," said Thompson. "ShoreGroup's technology can now be taken to a new level offering the marketplace an approach not seen before in the managed service and software-as-a-service space. I'm excited about participating and working closely with an extraordinarily gifted team to further advance the overall ShoreGroup service offerings."

ShoreGroup's Advanced Technology Advisory Board is designed to accelerate the adaptation of leading edge and business relevant technologies for incorporation into its award-winning, patented CaseSentry® platform, which is the basis of its managed service.

About ShoreGroup, Inc.
ShoreGroup is a converged systems and network solutions provider, delivering a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of more than 400 national and global clients. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrolâ„¢ 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (

Joanne VanAuken
ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800


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