ServiceSource Continues Strategic Growth and Global Expansion - Makes Key Additions to Executive Team

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Steve Unterberger and Rob Sturgeon Join Service Performance Management Company to Advance Global Expansion and Strategic Growth.

The talent and experience from my new colleagues who have come over from companies like BEA, Borland, and McKinsey & Company will lend to a dynamic and exciting new work environment.

ServiceSource (, a global company focused exclusively on improving the financial performance of high-tech companies' services business, today announced that it has hired Rob Sturgeon as executive vice president of client operations, and Steve Unterberger as the company's chief solutions officer.

"ServiceSource's ability to attract top talent is testament to our market-leading position in the industry and our unique vision to help high-tech companies increase their service share," said Mike Smerklo, president and CEO of ServiceSource. "Our global expansion and increasing client demand for a complete service performance management solution make it critical that we have seasoned executives who understand these needs to help maintain our industry leadership. Rob and Steve bring significant executive leadership and focus and will drive excellence in all of our client-facing programs and solutions."

Sturgeon joins ServiceSource after more than 20 years in customer-facing roles, including his recent role as executive vice president and general manager of Juniper's enterprise business. At Juniper, Sturgeon had full P&L responsibility for Juniper's $550 million Service Layer Technologies business unit, including all security, application acceleration and end-point supplicant products. Sturgeon also served as executive vice president of Juniper worldwide services.

"I am looking forward to joining a team that reads like a Who's Who of the tech world," said Sturgeon. "The talent and experience from my new colleagues who have come over from companies like BEA, Borland, and McKinsey & Company will lend to a dynamic and exciting new work environment."

Unterberger joins ServiceSource from Hewitt Associates where he was responsible for services strategy and technology development, after Hewitt's acquisition of Exult, the $500 million business process outsourcing company he co-founded in 1999. As the ServiceSource chief solutions officer, Unterberger will be responsible for the company's information technology platforms and for the continuing development of client-facing solutions that will expand the company's global platform, tools, analytics, and technology offerings to deliver the most complete service performance management solution on the market.

"I am very excited about joining the ServiceSource leadership team, delivering its IT platform, and defining its portfolio of client solutions," said Unterberger. "ServiceSource has a blue-chip roster of clients and has pioneered a category that is clearly becoming more strategic to the high-tech industry. I'm looking forward to delivering the services and solutions that will accelerate the company's growth and set the right strategic direction for each and every client."

ServiceSource will gather its executive staff, industry analysts, and customers at its Third Annual Executive Summit "Services: The Road to Growth is Right in Front of You" on Oct. 15-16, 2007 at the CordeValle Resort in San Martin, Calif. Featured speakers include industry experts from Credit Suisse, Gartner, Lehman Brothers, and McKinsey & Company.

About ServiceSource:
ServiceSource founded and leads the service performance management industry. We focus exclusively on growing service share - producing the maximum service revenue by increasing the number of customers who buy services and increasing the amount they spend on those services - for leading high-tech companies such as Adobe, AT&T, GE Healthcare, Microsoft, Motorola, and Sun Microsystems. ServiceSource has four global service centers that serve technology customers in over 100 countries and 26 languages. ServiceSource has delivered more than $3 billion in services revenue to its technology clients and manages more than 300,000 customer relationships annually. Our complete service performance management solution helps high-tech leaders deliver outstanding financial results to their organizations and shareholders.

Headquartered in San Francisco, ServiceSource is a privately held corporation backed by Benchmark Capital and General Atlantic.

For more information on ServiceSource, visit or call 415.901.6030.


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Bill Robbins
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