CustomerVision Announces New Enterprise Wiki Case Study

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Tenacity Corp. uses BizWiki as a platform to discuss issues, share feedback and improve the company's products and services.

CustomerVision is pleased to announce the availability of a Case Study titled "How Tenacity Corporation Uses CustomerVision BizWiki to Improve Communication and Performance." This case study focuses on how Tenacity Corporation looked at their corporate communications and knowledge sharing needs and decided to implement a wiki based system for creating, managing and sharing content.

In this case study, you will discover:

  • The business challenges driving the requirements for simpler, faster ways to communicate;
  • The company's approach to the evaluation and selection of a knowledge sharing solution;
  • The impact of the deployment of a wiki based, collaborative knowledge sharing system

The Tenacity team evaluated a number of business wiki solutions and selected CustomerVision BizWiki, which provided a powerful platform for knowledge sharing and communication. In addition to being the company's primary intranet site, BizWiki is their platform to discuss issues, share feedback and improve the company's products and services.

The study highlights some of the results that Tenacity has achieved with the CustomerVision solution:

"Our company wiki is so valuable to us," says Dustin Armstrong, Executive Vice President of Operations, Tenacity Corporation. "We use the site as a repository for company information as well as a place where departments collaborate on projects. It's a way for us to share company information and get feedback from all corners of the organization. This sharing of ideas helps us support our customers better and grow our business faster."

You can download the report from:

About CustomerVision:
CustomerVision is a leader in bringing wiki and web 2.0 innovations to business users. CustomerVision's primary products are BizWiki for enterprise collaboration and knowledge sharing and CustomerVision WebWorks for small and medium sized business websites. BizWiki allows enterprise lines of business to easily maximize their return on investment and increase their competitive advantage by enabling decentralized teams to dynamically collaborate & share valuable knowledge. CustomerVision WebWorks allows small and medium sized businesses to move beyond static websites and provide their users a dynamic web experience. For more information, visit or call 877-824-0181.

About Tenacity:
Tenacity Corp. is the leading software firm in the accessible telephony industry. Founded in Lafayette, LA in 2004, Tenacity's mission is to enhance life at home, work, and on the go by improving the interaction between people and technology. Thanks to persistent determination and commitment to the highest possible quality, Tenacity is the world leader in accessible VOIP (Voice over Internet Protocol) telephony. By pioneering the development of CTAP (Computerized Telephony Accessibility Provider) technology, Tenacity has opened the gates for people with nearly any impairment to experience the power and functionality of top-quality VOIP telephony.


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Cindy Rockwell

Brian Keairns
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