Warrington (Vocus) October 17, 2007
TeamKnowledge, the Warrington based software company, intends to further develop its partner line-up by participating in the Microsoft Convergence event in Copenhagen. Convergence is the premier Microsoft Dynamics event to take place in Europe, bringing customers, partners, team members and industry experts together. The event allows these audiences to discuss solutions, address business needs and establish a true community that can be leveraged over time.
According to Joe Cassidy of TeamKnowledge, “Since we participated in the Microsoft global partner event in July there has been an explosion in interest in our Microsoft Dynamics CRM Call Scripting offering across most geographical and vertical markets. We now have partnerships in place with Microsoft partner companies in the United States, South America, Australia, Turkey and right across mainland Europe. TKDialogs was a massive hit in Denver and we also had the chance to show it off recently at the Microsoft Industry Solution University in Barcelona. TKDialogs has now also been incorporated in Microsoft’s Digital Town Hall Local and Regional Government initiative.”
Joe continued, “many of the CRM blogs and portals have been highlighting the fact that our call scripting tool allows the power of the Microsoft Dynamics CRM platform to make its way right into the front office. TKDialogs delivers simple to complete scripts for contact centre agents or self-help web users. Because it is fully integrated with CRM and other server-side solutions such as Microsoft SharePoint, it acts like a decision support system -- guiding users through often very complex interaction processes. That means that agents can be more effective and self-help users can get maximum benefit from CRM systems with the minimum of fuss. Partners and customers who are attending Convergence should make a point of seeing TKDialogs in action.”
TKDialogs will be showcased at the Microsoft Dynamics Convergence event at Booth E8, The Bella Center Copenhagen from 23rd to 25th October, 2007.
For further information about the event visit: http://www.microsoft.com/dynamics/convergence/copenhagen/
With headquarters in Warrington the UK and partners across the world, TeamKnowledge is a specialist software house which has developed the market leading, process-driven call scripting tool for Microsoft Dynamics CRM. TeamKnowledge is an active participant in the Microsoft Dynamics “Titan” Ascend program.
TeamKnowledge is a well established supplier of solutions with customers such as The States of Jersey Government, The UK Telecommunications Ombudsman, The City of London Corporation and many others in the financial services and legal sectors.
For further information about the company visit http://www.teamknowledge.co.uk