2007 International Directory Assistance Awards Winners Announcement

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The 2007 International Directory Assistance Conference and Awards took place last week at the 5* Princesa Sofia hotel Barcelona. The highly successful event, sponsored by Market Location, included a two day conference featuring speakers and delegates from around the globe. The winners of this year's awards are all leaders in their particular market or field.

The 2007 International Directory Assistance Conference and Awards took place this week at the Princesa Sofia hotel Barcelona. The highly successful event, sponsored by Market Location, included a two day conference featuring speakers and delegates from around the globe.

Following the two day networking event the second evening was dedicated to celebrating the positive aspects of the global directory assistance awards. The black tie gala dinner hosted by one of the UK's funniest live acts 'the singing waiters' was a roaring success. Guests were treated to a champagne reception and exquisite four course dinner. Jodie of DA insider commented; "this well attended two day conference is leading the way in the DA industry. The feedback we have received from delegates and sponsors has been very positive. The delegates had excellent opportunities to network and meet their colleagues and competitors from around the globe including on the night tour around the city. The awards gala dinner is an opportunity to celebrate the achievements made by the organisations and people involved in the directory services industry. The evening is aimed at giving a relaxing pleasant end to the successful conference and I believe this was achieved".

The 2007 International Directory Assistance Award winners are -

Best European Service - Slovak Telecom
This Award will be presented to the Best DA Service within Europe which demonstrates Best Practice across all key areas; Recruitment, Training & Development, Service Offerings, Performance and Quality, Technology, Innovation, and Customer Feedback.

Best in Spain (Mejor 118 Español) - 118 88
As a celebration of this year's fantastic venue, Barcelona, the Best in Spain Award recognizes the best telephone Directory Assistance Service provider in Spain.

Best of Americas Service - Telus
After a very close decision last year saw the first Best Americas award being presented to Call Centre Americas in Columbia, closely beating Jingle. The winner of the 2007 Best Americas Award, with an inspiring approach to people is Telus.

Best International Service - SITEL Telecom 018 service
Sitel are the winners of this award for the third consecutive year.

Best Mobile Service - Infospace
The best mobile service needs to demonstrate Best Practice in the areas of: Consumer expectation, need and usability, Commercial Impact, Service Quality & Performance Management, use of Technology and of course innovation.

Best Online Service - 192.com
The winners of this year's award really are fore runners of information services as a new era emerges. As always 192.com demonstrates an impressive portfolio and ability to create value added content. 192.com wins this award for the 4th year in a row.

Best Wholesale Service - Sitel
This winner of this award is the outsource service provider which most professionally manages the various services internally and externally, to ensure the service meets the client's culture, brand and service expectations of the client's customers.

Best Newcomer - Chess 118 520
It is never easy setting up a new information service, particularly in the UK which is often considered a saturated market. Chess are to be commended upon the work that they are doing for the NSPCC.

Technology Advancement - Volt Delta International
When we consider the substantial growth and global span of this year's winner it is perhaps of no surprise that they are making huge leaps in their provision of advanced technology.

Best Training and Development Culture - Eniro 118
This Award identifies and recognizes the organization which demonstrates a welcoming strategy to staff, in respect of a supportive culture, which starts before day one, continues throughout induction, and is maintained for the duration of the employment, irrespective of the employee's status or position.

Agent of the Year - Mark Stewart Cable & Wireless
This industry champion stands out in their company; acting as an ambassador for the delivery of an effective and rewarding customer experience both to the consumer and their colleagues.

Innovation - Volt Delta International
New for this years awards, all of the finalists for the Innovation Award were given the opportunity to present to all delegates during this years International Directory Assistance conference organised by DA Insider.

Outstanding Achievement Award - Belfakta
With the Directory Assistance market developing so quickly globally, the judges felt last year that recognition should be made to significant, achievement, impact or contribution to the DA industry. The winner of this years Outstanding Achievement award is presented in recognition to this organisations massive steps forward in the provision of 'World Class' type services.

In judging the awards, our international panel of experts from around the world has considered every aspect of the individual submissions from presentation through to content, with an overall focus on quality.

Comments about this years event include;

"the whole event was excellent."
"The event in Barcelona was once more a great success, congratulations"
"It was very nice in Barcelona and it is still nice with feeelings - THANK you and team for great job"

About the judging process:
The panel of Judges are leading experts from the directory assistance market. During the fair, secure and trusted process the judges are asked to rate the top three companies in each category 1st, 2nd and 3rd the votes are independently counted and the results are revealed. This open and independent approach towards the judging process means that all entrants can trust their entry will be fairly appraised against their competitors. Please note that judges that have entries in an award category will not judge that category.


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Jodie Law
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