Houston, TX (PRWEB) October 24, 2007
Spectrum Corporation, a leading provider of real-time software and display technologies for the contact center, today announced that its neXorce software is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.
The neXorce software, a powerful data collection and delivery system, helps businesses communicate actionable information to desktop dashboards, plasma screens, wallboard statistics, web pages, scheduled email or mobile devices. The application now is compliance-tested by Avaya for compatibility with Avaya Call Management System 14.0, an application that helps businesses monitor and analyze contact center performance.
"Over the years Spectrum has built a significant base of customers who use our software and display products in their Avaya contact centers," said Gary Liddell, vice president of Spectrum. "neXorce allows these customers to deliver contact center intelligence throughout their organization and achieve new levels of performance. Companies can take advantage of today's open, standards-based platforms and deliver key performance data from multiple sources to specific targets throughout the organization…anywhere in the world."
Spectrum Corporation is a member of the Avaya DevConnect program--an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Platinum Level member of the program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure--speeding deployment of new applications and reducing both network complexity and implementation costs.
"By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available - getting more out of their multivendor network and delivering new value to their bottom line."
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.
About Spectrum Corporation
Headquartered in Houston, Texas, Spectrum Corporation is a global provider of real-time software and display technologies. Since 1971, Spectrum has consistently been an innovative leader offering a "total solution" that maximizes performance and increases efficiency for the contact center. The company has serviced FORTUNE 100® and FORTUNE 500® companies with software and hardware installations worldwide. Spectrum's real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit http://www.specorp.com.