Opfuse Changes The Landscape Of Service Request Management With The Release Of Fusion SRM At BMC UserWorld.

Opfuse, a leading software solutions developer and ITSM implementation services provider based in Dallas, today announced the release of Fusion Service Request Management™ v. 1.0--a SRM solution that helps companies quickly and accurately track, route, control, complete and verify even the most complex project, IMAC, or service request.

Vancouver, Canada (PRWEB) November 1, 2007 -- Opfuse, a leading software solutions developer and ITSM implementation services provider based in Dallas, today announced the release of Fusion Service Request Management™ v. 1.0--a SRM solution that helps companies quickly and accurately track, route, control, complete and verify even the most complex project, IMAC, or service request.

Opfuse specializes in solutions to help enterprises delineate best practices and utilize the most effective ways of implementation and On Boarding. To that end, Fusion Service Request Management will play an integral role in helping IT organizations and Services Providers centralize and automate management of their IT infrastructure.

"Fusion Service Request Management is exactly what companies need to dynamically manage the request-to-fulfillment process," says Kevin Taylor, Opfuse CTO. "Using a client-managed, data-driven catalog and tasking engine, we can enable rapid definition and deployment of changes to the service delivery model. With Opfuse's Fusion Service Request Management, IT organizations can better keep pace with changing business and client needs in a controlled and ITIL-compliant environment."

At the heart of Opfuse's Fusion Service Request Management is a data-driven, actionable, orderable service catalog that provides the outline of the service offering. With the ability to draft and implement real-time changes and enhancements to the routing, service catalog components, tasks, and workflow, IT organizations have the full version control that gives them the agility they need to align the service delivery process to changing business needs without making costly and time-consuming code changes.

Opfuse specialists plan to make the official release of Fusion Service Request Management this week during BMC UserWorld in Vancouver and begin implementing the program with interested parties immediately.

Opfuse differentiates itself by its methodology. "When it comes right down to it, it's not so much what we do, but how we do it," Taylor states.

About Opfuse
Opfuse is a leading provider of implementation services and a developer of software solutions that help enterprises centralize and automate management of their IT infrastructure. With 15 years of industry experience dating back to the early Remedy 1.x days, Opfuse provides knowledge, training and tools to help their clients stay ahead of the learning curve. Unique methodologies and real-world ITSM 7.x implementation credibility uniquely positions Opfuse to provide guidance unequaled in the industry.

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