MF Digital partners with WebEx, a Cisco Systems Company, to Offer Real-time Diagnostics and Troubleshooting Technical Support for Their Full Line of CD DVD Duplicators

MF Digital, an industry leader in Optical Disc Solutions, enhances technical support by partnering with WebEx to offer on-line, real-time technical support to remote CD DVD Duplicators ultimately reducing equipment down time and increases customer satisfaction.

(PRWEB) November 1, 2007 -- MF Digital, an industry leader in Optical Disc Solutions, enhances technical support by partnering with WebEx to offer on-line, real-time technical support to remote CD DVD Duplicators ultimately reducing equipment down time and increases customer satisfaction.

WebEx on-demand software solutions create a solution for both MF Digital technicians and MF Digital customers in providing a real-time diagnostics and trouble shooting environment for immediate technical support. "Through WebEx services, MF Digital technicians may log-in, view and control remote CD DVD duplicators for real-time troubleshooting and diagnostics," says John McGrath. "This service allows MF Digital to work with off site CD DVD Copiers as if they are sitting in our own shop."

WebEx is a safe and secure web service with complete functionality regardless of firewall settings at the end-user site. WebEx encrypts every technical support meeting ensuring that your most sensitive communication stays private. No trace of meetings are ever retained on the network, unless you record it specifically for future use.

McGrath continues, "MF Digital continues to lead the industry in creative and innovative ways to support both the reseller and end-user. Whether it be cutting edge technology features for CD DVD Duplicators or technical support methods to reduce down time and increase customer satisfaction, MF Digital will continue to drive industry innovation."

The complete line of MF Digital CD DVD Duplicators, CD Print Stations, Medical Disk Imaging Systems, Unique One-Off Publishers and CD Ripping Systems are available through a world-wide network of authorized resellers.

To find out more about the MF Digital product line, or find a dealer in your area, contact MF Digital: + 631 249 9393 x 205 or sales @ mfdigital.com or http://www.mfdigital.com/contact.html

About MF Digital
MF Digital, based in East Farmingdale, NY, and a division of Formats Unlimited, has been developing optical disc solutions for over a decade. The company's extensive line of high quality manual and auto-loading CD-R and DVD-R/+R duplicators, publishers and imaging products are used throughout the A/V, graphic arts, medical and data/enterprise networking industries. MF Digital CD/DVD optical solutions employ Microsoft's Windows XP platform to provide ease of use and scalability. For more information, visit http://www.mfdigital.com or contact Greg Morris at gregm @ mfdigital.com for further marketing information.

About WebEx
WebEx is the global leader in on-demand applications for collaborative business on the web. As an on-demand provider, WebEx is able to facilitate both internal and external collaboration. WebEx delivers its range of applications over the WebEx MediaTone Network, a global network specifically designed for the secure delivery of on-demand applications.

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