Surviving the Holiday Madness: Driving Quality, Not Costs in Retail -- Customer Service Success Strategies for Small and Medium-Sized Merchants
OrderMotion® kicks off new complimentary webinar series with session focusing on using interactive voice response (IVR) as a part of a successful customer service strategy.
Boston, Massachusetts (PRWEB) November 9, 2007 -- OrderMotion, Inc., the pioneer and leading provider of on-demand, order and customer management services designed specifically for the small and medium-sized merchant, announced today the launch of a new webinar series that will focus on hot button topics to better prepare merchants on how to survive the holiday season madness.
The holiday season is a very lucrative and often very hectic time for most merchants and many have spent months gearing up for this season. However, even the most experienced merchant will most likely run into challenges when trying to survive the holiday madness.
Part one of this webinar series: "Driving Quality, Not Costs in Retail: Customer Service Success Strategies for Small and Medium-Sized Merchants" will discuss how merchants can maximize service and agent productivity while at the same time minimize customer care costs. The webinar will explore how merchants can easily integrate order management functions with automated IVR and call center solutions and ensure that they provide outstanding customer service even during the most hectic seasons.
Who: Dave Rennyson, Vice President Sales, Angel.com. Dave has extensive experience in the area of customer service and call center operations. Angel.com offers industry-leading IVR and call center solutions that empower organizations to deliver world-class customer service. A fully-hosted solution, Angel.com makes it possible to simply and cost-effectively build, manage, and deploy a complete, high quality IVR or call center application.
What: Surviving the Holiday Madness: Driving Quality, Not Costs in Retail - Customer Service Success Strategies for Small and Medium-Sized Merchants
When: November 15, 2007 at 2:00pm. - 3:00pm. EDT.
To register for the Webinar please click here:http://www.ordermotion.com/webinar/111507/Angel_media.aspx .
About OrderMotion
OrderMotion, Inc. is the pioneer and leading provider of on-demand, order and customer management services designed specifically for the small and medium sized merchant. The OrderMotion® service helps merchants make smarter business decisions and understand, in real-time, order and customer activity across channels and brands. OrderMotion provides secure access to powerful and automated order, inventory, fulfillment, shipping-manifesting, back-order, purchasing, promotion, merchandising, campaign and customer service management tools that enable merchants to more efficiently and cost-effectively manage their order and customer management functions. OrderMotion has supported the growth of over 1100 brands, including Zabar's, Wolfgang Puck, Goldspeed.com, Warrior Custom Golf, Sundance Spas, Healthy Pets, NapaStyle and more. For more information about OrderMotion, please call +1 (877) 775-3900 or visit www.OrderMotion.com.
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