Casino Chief Financial Officers Can Trim Cost of Employee Turnover By Helping Turn Staff Members Into Advocates, Says Robinson & Associates, Inc.

Casino chief financial officers who want to cut costs and boost revenue should work closely with other departments at the property to create as many employee advocates as possible.

Annapolis, MD (PRWEB) November 14, 2007 -- Casino chief financial officers who want to cut costs and boost revenue should work closely with other departments at the property to create as many employee advocates as possible, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.

Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip.   

Tip:

"Cornell University researchers found that the cost of replacing an employee in the hospitality field is more than $5,000 per person," Baird says. "Look at your turnover numbers and see what it would do to your bottom line if you could reduce turnover by just a small amount.

"Employee advocates are not interested in quitting their jobs. In fact, they risk their reputation to recommend their casino to friends as a great place to work. Working closely with other department to turn employees into advocates for your casino can help reduce turnover and save a significant amount of money."

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird(at)casinocustomerservice.com or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420

###