Reading Eagle Deploys VoicePort's CircPort OnDemand™

Pittsford, NY. (PRWEB) November 26, 2007

Reading Eagle Company of Reading, Pensylvania has successfully deployed VoicePort's hosted speech application CircPort onDemand™, to field circulation phone calls. The family-owned Eagle has a daily circulation of 59,550. CircPort is completely integrated with the newspaper's DTI/PBS circulation database for real-time transaction processing.

VoicePort's hosted solutions provide smaller newspapers with the opportunity to implement a self-service speech recognition application without the associated capital expense. The Reading Eagle can now offer subscribers instant access to their account to schedule vacation holds, report delivery problems, make account payments, and more.

"VoicePort has made it simple to provide our customers with increased service," said Richard D. Auman, Director of Circulation at the Eagle. "We are extremely pleased with the performance of the application in its first few months of use."

"Hosted solutions are an affordable option for newspapers who want to provide 24/7 service to their customers," said Kevin Cawley, Director of North American Sales at VoicePort. "The Reading Eagle joins more than 130 other newspaper customers who have implemented a VoicePort application to improve service and reduce cost."

About VoicePort:
VoicePort is the leading provider of automated speech recognition applications to more than 130 of the top daily newspapers in North America. The CircPort™ application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPort's comprehensive suite of custom and configurable circulation applications includes WebPort™ and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit: http://www.voiceport.net.

About Reading Eagle:
The Reading Eagle is the major daily newspaper in Reading, Pennsylvania. This family-owned newspaper has a daily circulation of 59,550 and a Sunday circulation of 82,872. It serves the Reading and Berks County region of Pennsylvania. For more information about the Reading Eagle, please visit: http://www.readingeagle.com

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