PruProtect Selects Skywire Software to Improve and Personalise Policy Documents

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New Prudential Insurance / Discovery Life Joint Venture to Transform Customer Communications

Our CCM offerings help insurers transform paper-driven processes into electronic workflows, dramatically reducing the time, errors and costs associated with manually creating policy documents and correspondence. We are very pleased to be providing PruProtect with a solution that brings all stakeholders into the document creation process and significantly reduces policy production cycle times.

Skywire Software, a leading global provider of enterprise software and services for the insurance industry, today announced PruProtect has selected its Customer Communications Management (CCM) solutions to automate the design, production, management and delivery of all its policy-related correspondence. PruProtect is a UK and South African joint venture between Prudential Insurance and Discovery Life, South Africa’s fastest-growing major life insurer.

The new company will use Skywire Software’s CCM solution consisting of Documaker Studio, Documanage and Docupresentment to speed the process of creating or amending policy documents, welcome packs, renewal letters, claim letters and other key communications across all divisions and countries. Skywire Software’s CCM solution can prescribe anything from standardised document content to branding elements like logo positioning, font and colour, thus ensuring both greater consistency and more centralised control across the organisation.

It also offers PruProtect a workflow user interface that allows multiple participants from design, marketing, compliance and other relevant groups within the company to participate in the development and approval of customer facing documents. By extending its existing CCM solution for Discovery Life to the new joint venture company, Skywire Software was able to deliver a workflow user interface with enquiry, reporting and email/inbox facilities that perfectly met the insurer’s needs, and one that operates effectively across two countries, three sites, and two time zones with cultural and business practice differences.

Skywire Software’s CCM solution is projected to help PruProtect achieve a response rate to file requests of less than two seconds, based on similar benefits gained at Discovery Life. Furthermore, the insurer now has the flexibility to modify documents freely. This helps ensure all documents are kept up to date and accurate, whilst also benefiting from having the capability to personalise each document for each individual customer.

Jaco Brand, chief operations officer at PruProtect, commented: “Document design and modification is typically a systems task that requires highly skilled IT personnel. PruProtect needs a tool that makes the production of documents faster, allows for very quick changes and basically puts the design of documents in the business area. The Skywire Software products were selected based on the evaluation done by Discovery Life, and an early view of the product capabilities within Discovery.”

Wendy Gibson, chief marketing officer of Skywire Software, commented: “Our CCM offerings help insurers transform paper-driven processes into electronic workflows, dramatically reducing the time, errors and costs associated with manually creating policy documents and correspondence. We are very pleased to be providing PruProtect with a solution that brings all stakeholders into the document creation process and significantly reduces policy production cycle times.”

About PruProtect
Launched in September 2007, PruProtect is an extension of the existing joint venture between Prudential UK and Discovery, which began with PruHealth. Unique to the current UK protection market, the PruProtect suite of products includes Life Cover, Income Protection and severity based Serious Illness cover. PruProtect is based on the innovative Vitality points system and is designed to encourage customers to take control of their own health and wellbeing, which gives policyholders the potential to decrease premiums during the course of their contract. By recognising people's efforts to look after themselves, PruProtect is able to offer a more comprehensive set of benefits than traditional providers at a very competitive price.

About Skywire Software
Skywire Software is a leading global software company serving the insurance, financial services, legal and professional services, healthcare and utility industries. The Company develops industry-specific software products that help companies integrate processes, people and information. The company's products and services enable insurers to create, publish, manage and archive high-volume, personalised customer communications including investment reports, financial statements and eforms. Skywire Software is dedicated to providing an unparalleled customer experience to more than 2,300 customers worldwide. For more information, contact Skywire Software’s EMEA office at +44 (0) 1372 366 200 or the Company’s headquarters at 1-800-735-6620 or visit http://www.skywiresoftware.com .

Contact
Georgina Heaume / Mark de Wolf (UK)
Spreckley Partners Limited                            
+44 (0)20 7388 9988                                    
dewolf(at)spreckley.co.uk                                
heaume(at)spreckley.co.uk

Helen Pitts (US)
Skywire Software
1-972-377-1110, ext. 4198
hpitts(at)skywiresoftware.com

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Helen Pitts
Skywire Software
1-972-377-1110-4198
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