Hospital Productivity Improvement Demonstrated Through Use of American Healthcare Solutions' SHARP Staffing Tool

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American Healthcare Solutions was contracted for a SHARP Staffing engagement with TLC Health Network in Gowanda, New York. Since AHS has implemented its SHARP Staffing tool, TLC has seen great improvements in management and staffing to volume and has been able to demonstrate a nearly 4 percent reduction in FTEs.

In August 2006, American Healthcare Solutions began a SHARP Staffing engagement with TLC Health Network in Gowanda, New York. Since AHS has implemented the SHARP Staffing tool, TLC has seen great improvements in management, staffing to volume and has been able to reinvest in their employees and their patient care.

Recognizing this success, the Executive Management team at TLC remarks: "Getting your arms around a $24 million salary budget can be a monumental task. Through the use of American Healthcare Solution's SHARP Staffing model, TLC Health Network has been able to reduce our FTE's by nearly 4 percent over the past year."

Through benchmarking, implementation and monitoring, American Healthcare Solutions was able to improve both profitability and the efficiency of care delivered at TLC. SHARP staffing has helped many organizations, including TLC, to control labor costs, identify organizational inefficiency and learn to effectively staff to demand.

On the advantages of the SHARP process, Management at TLC explains: "The long term benefit of SHARP Staffing is that it provides our managers with real-time data in benchmarking the productivity of their respective departments against industry standards for like facilities, allowing for timely staffing adjustments as volumes fluctuate."

In this engagement with TLC, American Healthcare Solutions used a combination of historical and industry data to formulate, articulate, and implement strategic goals for the Health Network. This method has helped to increase hospital productivity and financial viability, establish an appropriate skill mix and stabilize position control system.

This unique process has enabled TLC to adequately manage their staff, as the TLC Management noted: "SHARP Staffing offers an alternative to the typical 'slash and burn' approach to reducing and controlling your salary budget because they work with you and your managers to make adjustments based on the complexity of services you provide."

American Healthcare Solutions continues to monitor the progress at TLC, including the use of Bi-weekly reports and Daily Monitoring Tools established to keep the Health Network on track. Both the managers and senior leadership team at TLC have since embraced the targets established by AHS and are now working toward achievable goals with our consultants. The senior leadership team has been the driving force in steering the process which is what has ultimately led to the success of this project.

About American Healthcare Solutions
American Healthcare Solutions is a health care consulting firm singularly focused on the business of hospitals and healthcare organizations. We help our clients improve financial performance, enhance competitive position, and achieve the most productive organizational alignment among medical staff, management, and trustees to optimize overall performance. To learn more about our SHARP Staffing tool, please visit our site at

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RandiLynn Pollino
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