As a leader in delivering business intelligence solutions, partnering with a company that is able to deliver the world’s most complete on-demand customer support software and comprehensive reporting functionality was a logical step for us
Vienna, VA (PRWEB) December 6, 2007 -–
Parature, the global leader in on-demand customer support and help desk software, announced today a partnership agreement with Chateaux Software, the premier on-demand solutions consulting firm. Chateaux Software will be a reseller of Parature software with a focus on customizations and data integration with Parature Premium Reporting.
“As the global leader in on-demand customer support and help desk software, we are delighted to embark upon this partnership with Chateaux Software,” stated Duke Chung, Parature CEO and President. “Through this partnership, Parature will continue to set the standard for support teams worldwide, providing the smartest, most effective way for organizations to support their customers.”
Parature is a Software-as-a-Service (SaaS) provider that empowers organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
“As a leader in delivering business intelligence solutions, partnering with a company that is able to deliver the world’s most complete on-demand customer support software and comprehensive reporting functionality was a logical step for us,” stated Mark Montanaro, Chateaux Software Program Management Director. “I love the SaaS model, when I experienced Parature I was blown away and I wanted to incorporate it with our business.”
Chateaux Software has been a provider of Business Intelligence and Enterprise Performance Management solutions for over 20 years, partnering with Business Objects, Microsoft and Oracle to provide customized dashboards, scorecards and analytics in vertical markets including CPG, Healthcare, Financial Services and Manufacturing. Their core architects and technologists have worked as a team for more than 15 years in the fields of business intelligence strategy, reporting and analytics and business performance management.
About Parature, Inc.:
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, gaming/interactive media and government with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 8,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit http://www.parature.com or call 1.877.GO.PARATURE.
About Chateaux Software:
Based in Westport, CT, with offices in Tampa, FL, Columbus, OH, the DC Metro area and Edison, NJ, Chateaux Software (http://www.chatsoft.com) is a premier information technology consulting firm specializing in business intelligence and application integration solutions. Known for delivering unparalleled customer service and support for 20 years, Chateaux has been helping many of the world's best-known companies to leverage their information capital.