(PRWEB) December 13, 2007
The first of Scapa's customers to use the new product is BT who are using it to manage hundreds of servers that support the $20 billion 21st Century Network.
"We used to provide proactive monitoring of systems by implementing a series of manual daily checks that were undertaken by the team," said Bob Bowden, Lead Professional, BT. "By implementing Scapa ITSA, we have been able to automate this activity, and in doing so are able to monitor more extensively and regularly whilst freeing up people to work on other tasks. Service automation not only allows for us to provide better customer service, but also helps to reduce the overall running costs of the platform."
"Scapa already has 5 out of the top 10 European telcos as customers for our existing performance testing product," said Dr Mike Norman, CEO of Scapa. "So there's a huge opportunity for these customers to benefit from Scapa ITSA too."
"We are already in talks with other major service providers and another significant installation is in progress," added Dr Norman.
The technology behind Scapa ITSA has been in development since 2002 through the Eclipse project. Eclipse is a partnership between Scapa, IBM, SAP and other major technology companies.
About Scapa Technologies
Scapa Technologies is a software company specialising in system management and diagnosis. The company was founded in 1998 with funding from Albany Ventures, Royal Bank Ventures, Scottish Equity Partners and a number of private investors. Scapa now employs 20 people and has approximately 200 customers including Deutsche Bank, Standard Life, Anglian Water, ComCast, Cerner (for the NHS) and IBM. More information is available at http://www.scapatech.com