The Center of Excellence award is a testament to the responsiveness and knowledge of our Customer Care Center professionals in helping customers deal with tough legal issues.
Des Moines, IA (PRWEB) December 12, 2007
ARAG®, the global provider of legal insurance, has received two prestigious awards for outstanding customer service in their North America operations.
The Customer Care Center has earned certification as a Center of Excellence from BenchmarkPortal, a leading source for customer relationship management information and best practices, and part of The Center for Customer-Driven Quality at Purdue University.
"We certified the ARAG Customer Care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud ARAG’s commitment to superior customer service," stated Dr. Jon Anton of The Center for Customer-Driven Quality. Only 10% of the companies that apply and undergo a rigorous assessment receive the Certificate of Excellence.
"ARAG is focused on providing best in class service." Said Cameron Sutton, President and Chief Executive Officer for ARAG North America. "The Center of Excellence award is a testament to the responsiveness and knowledge of our Customer Care Center professionals in helping customers deal with tough legal issues."
In addition, the ARAG Legal Benefits Web Site has received the 2007 Standard of Excellence Award for outstanding achievement in web development from the Web Marketing Association. Presented in conjunction with the association’s annual WebAwards competition, the Standard of Excellence recognizes the individual and team achievements of web professionals who create and maintain corporate web sites. Judging is based on site design, content, interactivity, copywriting, ease of use and other factors.
"The ARAG Legal Benefits Web Site offers easy to understand tools and resources to make the customer experience exceptional in every way. It is an example of our commitment to providing top quality legal services and products in the areas of legal, financial and identity theft protection," stated Sutton.
ARAG (http://www.ARAGgroup.com) is the global provider of legal insurance. The company has an international premium base of $1.75 billion and protects 15 million individuals and their families worldwide. ARAG offers comprehensive legal plans that provide a clear path for resolving legal issues and enable people to protect their families, finances and futures.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.