Brentwood, United Kingdom (PRWEB) December 13, 2007
Companies that deliver great customer service know they must answer customer inquiries quickly and accurately, without the customer having to work for the information. The latest release of PerlDesk, a help desk and email software solution, makes providing great customer service simpler than ever.
PerlDesk is used by thousands of companies around the world to efficiently manage and respond to email and online customer inquiries in industries from banking to education. In the latest version, 4.0, major enhancements to the interface help customers find answers easily, with minimal effort. Help desks will applaud functionality improvements for tracking and assigning issues that improve efficiency and accuracy.
Your customers don't want to study to figure out the solution. PerlDesk 4.0 offers a new, clean customer interface with straightforward options. With just a few simple icons and text, customers can find answers to common issues, submit new requests, track existing requests, launch live chats, and initiate downloads. The easier it is for customers to find answers, the fewer tickets the help desk needs to manage.
On the back-end, improved navigation, enhanced search, and ticket management features enable help desk staff to work more efficiently. The new navigation is intuitive, flowing naturally with help desk processes. Improved search, email logging, parsing, ticket assignment, and task management features reduce duplicate work and assure customers receive accurate answers quickly.
PerlDesk Version 4.0 is available as an installed software application and as a hosted service. Both solutions offer the same robust, scalable functionality. With the hosted service, small and large businesses can get their help desk up and running instantly, with no software to install or manage. PerlDesk hosts the equipment and conducts the updates so users always access the latest version of the software through their browser, without any impact to IT staff. PerlDesk 4.0 is available now through http://www.perldesk.com.
LogicNow is an innovator of browser-based software solutions that streamline client tracking, billing, and customer communications. The company's brands, Kambee, PerlDesk, LogicBill, and LogicReach, provide a range of solutions for web monitoring, internet surveying, help desk management, and ecommerce. LogicNow solutions are used globally by over 8,000 customers including governments, universities, large enterprises, and small businesses. http://www.logicnow.com