Ohio Consumers Counsel Reacts To Ban On Winter Disconnections, Urges Customers To Call 1-877-PICKOCC For Assistance

Ohios winter moratorium announced today is welcome news for residential consumers, the Office of the Ohio Consumers Counsel (OCC) said.

Columbus, OH (Vocus/PRWEB ) December 19, 2007 -- Ohios winter moratorium announced today is welcome news for residential consumers, the Office of the Ohio Consumers Counsel (OCC) said. Today, the Public Utilities Commission of Ohio (PUCO) ordered the moratorium in response to yesterdays request by Governor Ted Strickland that it consider the ban on shutting off customers heating sources during this winter heating season. The moratorium will apply to customers at or below 175 percent of the federal poverty guideline, however the PUCO indicated it will look at raising the level which would help more customers.

Even with the moratorium, consumers will still need to eventually pay their bills and many may need to work out a payment plan or have questions or complaints. The OCC is urging residential consumers to call its hotline and take advantage of its free services.

We applaud the Governors actions to protect consumers and we are pleased the PUCO quickly responded to ensure that struggling consumers will have heat when they need it most," said Janine Migden-Ostrander, Consumers Counsel. Given that natural gas prices have doubled over the last several years, we hope the PUCO will raise the eligibility to 200 percent of the poverty level, or even higher.

Consumers will likely need help this winter and can contact our office to answer questions, respond to service quality complaints, assist with payment arrangements and provide energy efficiency tips," she said.

The toll-free statewide hotline, 1-877-PICKOCC (1-877-742-5622), connects Ohioans to the OCC, their residential utility consumer advocate. Representatives are available Monday through Friday between 8 a.m. and 5 p.m. An automated informational voicemail service is available 24 hours a day.

In addition to the toll-free number, consumers can reach consumer service representatives by sending requests or questions to occ@occ.state.oh.us, visiting the Web site at www.pickocc.org or by writing to Office of the Ohio Consumers Counsel, 10 W. Broad Street, 18th floor, Columbus, Ohio 43215.

About the Office of the Ohio Consumers Counsel
The Office of the Ohio Consumers Counsel (OCC), the residential utility consumer advocate, represents the interests of 4.5 million households in proceedings before state and federal regulators and in the courts. The state agency also educates consumers about electric, natural gas, telephone and water issues and resolves complaints from individuals. To receive utility information, brochures, schedule a presentation or file a utility complaint, residential consumers may call 1-877-PICKOCC (1-877-742-5622) toll free in Ohio or visit the OCC Web site at www.pickocc.org.

Contact: Ryan Lippe
(614) 466-7269

###

Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/U3F1YS1TdW1tLVBpZ2ctUHJvZi1UaGlyLVplcm8=

ohio consumers’ energy ohio consumers’ consumers’ counsel heat ohio consumers’ counsel puco occ pickocc

Bookmark -  Del.icio.us | Digg | Furl It | Spurl | RawSugar | Simpy | Shadows | Blink It | My Web

• Consumer Alert: Review Telephone Bills for Unfamiliar Charges 2008-08-28
• Ohio Consumers’ Counsel Reacts to Potential Rate Increases in Proposed Electric Security Plans 2008-07-31
• OCC: Consumers’ Electric Rates in Hands of PUCO after Governor Strickland Signs Energy Policy Legislation 2008-05-01
• Ohio Consumers’ Counsel Reacts to Supreme Court Decision on AEP’s Proposed IGCC Plant 2008-03-14
• Ohio Consumers’ Counsel Opposes FirstEnergy Distribution Rate Increases; Many Customers’ Rates Should go Down 2008-01-10