Beat the Queue, Live Chat Online

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Unosyx improves customer experience with online chat service from LIVECHAT Software.

The ingenious LIVECHAT Contact Center harnesses the power of web based technologies, including Macromedia Flash to develop a feature rich, yet resource friendly communication tool between operators and customers. The Contact Center suite features conferencing capabilities, file sharing, live demonstrations and remote desktop functions, while automatically generating reports based on the number of chat sessions, invitations, and time spent with each specific operator. In addition, customers can choose to leave operators a message web forms, offering greater flexibility and convenience for both the operator and customer.

The LIVECHAT Communicator, enterprise instant messenger, offers business users with the flexibility of a secure, internal communication channel for companies. Combining all the advantages of free instant messengers, it offers a greater level of protection against online threats with its 128 bit SSL protocol. In addition, the Communicator suite allows users to easily reach people who use other instant messengers, such as MSN or ICQ, while its customisable contact list minimises distractions caused by unnecessary conversations.

For greater muscle, LIVECHAT's Chat Server suite allows for unlimited number of chat rooms, all applicable to user interest and preference. Access control functions allow only specific individuals to be able to partake in the conversation, while customisable chat windows add spice to your conversation! Finally, with LIVECHAT Software flexible add on modules, there is always an option to enhance your existing LIVECHAT Software applications, or integrate the Contact Center suite with a CRM system.

USONYX believes that a user experience is necessary for proper evaluation of the product. To that end, the organisation is offering a 14-day trial version of the LIVECHAT Contact Center and the LIVECHAT Communicator at no cost. Moving forward, USONYX has plans to add video streaming capability as an add on function, assisting operators in building confidence, enhancing their sales process, and building better relationships with customers.

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Szymon Klimczak

Tomasz Kosek
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