Denver, CO (PRWEB) December 21, 2007
TouchStar today announces its most significant step forward in company history. TouchStar announces its new 2008 Enterprise Call Center System which provides enterprise scalability, redundancy and functionality to connect thousands of call center agents in multiple locations anywhere in the world. TouchStar also announces its formalized Edge Enterprise Services Program that provides large call centers with a world class service partner who is deeply experienced in a wide range of industries and global markets.
Steve Bederman, CEO of TouchStar, commented: "2008 will be TouchStar's ten year anniversary. We have a proven history of becoming market leaders each time we have entered a new market. We started by unifying voice and data in small call centers and then we grew to become the premier call center technology partner for medium call centers that have hundreds of agents. TouchStar 2008 Enterprise is a new first tier product and a full set of services that we heavily invested in over the last two years. We built the product and the infrastructure based on direct input from our enterprise clients. Some examples of enterprise businesses that have selected TouchStar include: AIG, McKesson, Zimmer, Ecolab, Roto-Rooter, The Men's Wearhouse, Symantec and several large collections firms. 2008 is a very exciting year for TouchStar because we are well prepared for enterprise market growth."
TouchStar 2008 Enterprise Call Center System provides new functionality that is critical to modern call centers as they expand to utilize remote labor resources and unified communications. TouchStar call centers have the ability to connect global agents in multiple offices, or home offices, through an IP or traditional telephony connection. Administrative software is currently offered in English, Spanish and French. Agent software can easily be presented and edited in any language. TouchStar's new product also features several new applications and interfaces to further enable unified communications and business process efficiency. Interfacing options include a new Application Programming Interface (API), an updated Microsoft SQL database structure, several new web services and a scripting tool that can connect to multiple real time data sources. TouchStar Global Enterprise includes security and regulatory compliance requirements that are essential for enterprise clients.
Touchstar's new Edge Enterprise Service program includes expertise and documented processes from the initiation of business discovery through implementation, optimization, support, custom development, disaster recovery and business continuity planning. All processes are managed by professional Project Managers and the best field team is selected based on industry, geographic location, and client needs.
2,500 clients on six continents are benefiting from TouchStar's formalized processes, staff expansion, and geographic office expansion. TouchStar offers five hosted and on site communications solutions to match the budgetary and functional needs of businesses from one employee to thousands.
Rick Morris, COO of TouchStar, added: "Our development and professional services teams have done a fantastic job with our tier one enterprise system. This was a long term project that began by re-engineering our processes to be more scalable; we then invested in product development and professional services. We are looking forward to disclosing additional projects in 2008 that are going to add more value for our clients. We can help any business in the world with our wide range of communications solutions that drive productivity and reduce operating expenses."
TouchStar develops and supports world class call center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and offices in New York, Phoenix, Davenport, Mumbai, Manila, Manchester and Mexico City. TouchStar's fully integrated products include: inbound and outbound call center software, PSTN and VoIP telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, monitoring, quality analysis, advanced ACD & IVR, reporting, compliance management and an IP PBX phone system. For more information, please call +1.303.338.0678, email email@example.com, or visit touchstar.com
Global Director of Marketing