Unity4 Home Agent Contact Centre Recertifies Quality Endorsement

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Australian based Unity4 Pty Ltd has achieved re-certification of its AS/NZS ISO 9001:2000 Quality Management System. Unity4 is unique in achieving the famous "five ticks" of quality in relation to the provision of call centre services using remote agents.

Unity4 is the largest and oldest specialist remote call centre operator in Australia and has developed both its ISO accredited management system (U4MS) and technology platform (RapportCMS) in house.

Unity4 has achieved re-certification of its Quality System for the design and provision of call centre services using remote agents. The certification was undertaken by SAI Global under the AS/NZS ISO 9001:2000 standard.

"We believe that home based call centres are the best way to ensure the highest quality of service to our clients, the ISO accreditation is a endorsement of this view and of our business process".

Unity4 provides outsource call centre services to Australian and Global companies looking to achieve the benefits of outsourcing without the expense of a traditional onshore solution or the risk of an offshore service.

"Unity4 provides local expertise at a fraction of the normal costs by utilising home based call centre agents".

Unity4 also now offers its technology platform as Software as a Service, under the RapportCMS brand, and is one of the fastest growing service and technology companies in Australia.

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DAN TURNER
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