Pakistan (PRWEB) January 11, 2008
SunGard (http://www.sungard.com) announced today that Dawood Islamic Bank Limited (DIBL), the sixth Islamic bank to be licensed by the State Bank of Pakistan, is now Live with SunGard's System Access Customer Service Manager to provide a solution for personal and corporate Internet banking facilities. System Access Customer Service Manager will help DIBL to provide its corporate and retail clients with more convenient self-service facilities, while helping reduce its operational costs. (http://www.sungard.com/systemaccess)
In December 2007, DIBL went live with SunGard's System Access Core Banking solution for its Islamic Banking operations. With System Access Core Banking in place, DIBL set its sights on extending its customer touch-points beyond its branches. DIBL selected System Access Customer Service Manager to provide Shariah-compliant online retail banking services as well as online payments and trade finance facilities for its corporate customers safely through the internet.
Nikolaus Schwarz, chief executive officer of DIBL, commented: "Having evaluated a number of Internet banking solutions, we selected SunGard for a number of reasons. SunGard offered an easily integrated solution that would fit seamlessly with both System Access and other third party solutions. Our good past experiences with SunGard's project management services also gave us confidence that our respective teams would work well together to deliver a fast implementation."
Leslie Loh, president of SunGard's System Access business unit, added: "Built on an open platform and on SOA principles, System Access Customer Service Manager is easily integrated with System Access Core Banking as well as third party back-office systems. This helped DIBL go to market quickly with a turn-key Internet banking solution that delivers Shariah-compliant products and services. We are pleased to extend our relationship with DIBL and help it grow its business."
SunGard's System Access Customer Service Manager helps banks deploy the most appropriate business services across multiple channels for their customers. System Access Customer Service Manager provides an enterprise-wide customer information repository that integrates customer information from disparate back-end systems. System Access Customer Service Manager helps banks acquire and retain customers by providing integrated marketing campaigns, and contact and case management capabilities that are driven by user-configurable business rules.
About Dawood Islamic Bank
The Pakistan (Karachi)-based Dawood Islamic Bank Limited (formerly First Dawood Islamic Bank Ltd), with an initial capital of 2 billion rupees (US$33.3million), is the sixth full-fledged Islamic bank licensed by the State Bank of Pakistan. Shareholders include Bahrain-based Unicorn Investment Bank, Pakistan's First Dawood Group and the Islamic Corporation for the Development of the Private Sector, a unit of Jeddah-based Islamic Development Bank. Dawood Islamic Bank Limited is on a very aggressive growth path with five branches already operational in its first year and 20 branches and banking outlets planned within the next year of operation across Pakistan.
About SunGard's System Access
SunGard's System Access provides universal banking solutions that help banks deliver a broad range of banking products and services for retail and wholesale banking. System Access provides solutions for back-office transaction processing, front-office multi-channel delivery, card management and payments. System Access solutions provide straight-through transaction processing, centralized common services, work-flow driven business process and an enterprise-wide customer information repository.
With annual revenue exceeding $4 billion, SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business. SunGard serves more than 25,000 customers in more than 50 countries, including the world's 50 largest financial services companies. Visit SunGard at http://www.sungard.com.
Trademark Information: SunGard, the SunGard logo and System Access are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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